Remote Technical Support Representative jobs in United States
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Mass Markets · 9 hours ago

Remote Technical Support Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Mass Markets is a rapidly growing tech-enabled business services company that provides customer experience and business process outsourcing solutions. They are seeking Remote Technical Support Representatives to assist clients with technical inquiries, troubleshoot issues, and ensure customer satisfaction through effective resolutions.

ConsultingInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Respond to inbound technical support requests via phone, chat, or email
Diagnose and troubleshoot hardware, software, and network issues
Guide customers through step-by-step solutions and escalate complex issues when necessary
Document all customer interactions accurately in the system
Maintain up-to-date knowledge of products, services, and support procedures
Ensure customer satisfaction by providing timely and effective resolutions
Follow company protocols and security guidelines when handling sensitive information
Collaborate with internal teams to improve support processes and customer experience
Meet performance metrics including resolution time, customer satisfaction, and attendance

Qualification

Technical troubleshootingCall center experienceEnglish proficiencyMicrosoft OfficeWindows operating systemsTyping speed 20+ WPMMultitaskingInterpersonal skills

Required

Must be 18 years or older
High school diploma or equivalent
Previous call center experience
Work from home experience
Strong command of the English language
Typing speed of 20+ WPM
High speed internet connection
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills
Strong proficiency in English, both written and spoken
Candidates must have prior call center experience and reside within 80km of our office

Benefits

HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!

Company

Mass Markets

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Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
dateFounded in 2015
location
Beverly, Massachusetts, USA
people-size501-1000 employees
web-link
https://www.massmarkets.com/

H1B Sponsorship

Mass Markets has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (1)

Funding

Current Stage
Late Stage

Recent News

EIN Presswire
MAS Markets Named 32nd Fastest-Growing Company in the Growth 500
2025-06-24
Company data provided by crunchbase