MY DR NOW · 8 hours ago
Call Center Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $18/hrMY DR NOW is transforming the healthcare landscape by delivering accessible and high-quality medical services. The Call Center Customer Service Representative will provide exceptional service by assisting patients with scheduling and questions while ensuring their satisfaction at every interaction.
BiotechnologyHealth CareHospital
Hiring Manager
Lexi R
Responsibilities
Assist patients with scheduling and questions
Guide patients through processes
Ensure patient satisfaction at every interaction
Collaborate closely with team members to resolve concerns
Maintain accurate records
Contribute to a positive patient experience
Qualification
Required
Strong communication and interpersonal skills to effectively interact with patients and team members
Customer service experience, with the ability to provide empathy, patience, and professionalism in resolving patient concerns
Proficiency in using computer systems and technology, such as appointment scheduling software and CRM platforms
Time management and organizational skills to handle multiple tasks efficiently and accurately
Ability to work in a fast-paced environment
Preferred
Bilingual skills are a plus
Previous experience in a call center environment
Company
MY DR NOW
🏥 Join MY DR NOW - Empowering On-Demand Healthcare for All 🌍 At MY DR NOW, we are revolutionizing the way healthcare is delivered.
Founded in 2006
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kain Capital
2024-01-24Private Equity
2022-08-30Private Equity
Leadership Team
Payam Zamani, MD
FOUNDER & CEO
Jay Alter
Chief Financial Officer
Recent News
2026-01-09
2026-01-06
Morningstar.com
2026-01-05
Company data provided by crunchbase