Warren County Water District · 12 hours ago
Part-Time Customer Service Representative
Bowling Green, KY
Part-time
Onsite
Mid, Senior Level
5+ years expWarren County Water District is seeking a Part-Time Customer Service Representative to provide efficient service to customers for water and sewer services. The role involves processing applications, handling payments, resolving complaints, and promoting understanding of policies through customer interactions.
WaterWater PurificationWater Transportation
Responsibilities
Prepares to meet customers by 8:00 AM. In preparation, counts working funds in cash drawer
Answers telephone, serves as radio operator, and handles personal communication with customers and employees
Explains installation procedures to new applicants, interprets policies, reads maps, initiates applications, completes necessary forms, and assigns control numbers for new service and billing
Process water and sewer payments along with other accounts receivable, received in the night depository, in the mail, or in person
Handles questions and requests such as printing bills and address changes
Monitors collections for accounts that the collector is working. Notifies collector immediately when accounts are paid
Reconciles record of each day’s receipts with funds collected
After closing, counts out working funds and prepares the day’s collections for deposit. Makes bank deposit. Locks funds in the safe daily
Answers billing complaints, in person and on the telephone, doing necessary research and correcting water and sewer bills as necessary
Process requests for water and sewer connects and disconnects, completes all necessary forms, collects appropriate fees and enters data into the computer system
Interprets polices to applicants and customers
Duties and work schedule may vary to include all facets of the water and sewer operations
Checks delinquent account files for any past due accounts before processing requests for service
Aide in formulation of the work plan and budget
Performs basic janitorial duties when working in Butler or Simpson counties, including emptying waste receptacles, sweeping, mopping, and wiping down surfaces
Keeps general manager advised of any informalities internal or external along with any overall personnel and customer problems or other needs within the organization
Keeps familiar with Emergency Planning and Community Right-to-Know Act (EPCRA) reporting on hazardous and toxic chemicals, found or used in the work area
Works according to safety standards and polices adopted by Warren County Water District, is responsible for his or her own safety, and reports all incidents to his or her supervisor
Complies with all local traffic laws, regulations, and safe practices while operating any company vehicle
Must be willing to obtain First Aid/CPR certification upon employment
Other duties as assigned
Qualification
Required
High school graduate or equivalent
Five years' experience in clerical and office work, including handling of monies, and meeting and dealing with people
Must possess and maintain a valid driver's license
Must be willing to obtain First Aid/CPR certification upon employment
A knowledge of current office technology and the operation of a personal computer is a must
Must have knowledge of the billing and collection procedures
Must be thoroughly familiar with the policies
Must have working knowledge of Microsoft Office including Word and Excel
Must be able to organize work and be tolerant of interruptions from phone and walk-in customers
Must have keyboarding skills to access records on a personal computer quickly and efficiently
Must be able to use a calculator with speed and efficiency
Must have skill to reconcile reports with sums of money
Apply confidentiality to all areas of sensitive employee and customer information
Excellent verbal and written communication skills
Preferred
Additional education and training in office technology is desirable
Should have a friendly and pleasant demeanor in dealing with people while performing detailed work under pressure
Should have the ability to calmly explain unpopular policies and procedures to make them acceptable to most customers
Company
Warren County Water District
Warren County Water District provides water and sewer rates, regulation and management services for industrial and commercial customers.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase