Securian Financial · 1 day ago
ServiceNow Sr Analyst (Hybrid)
St Paul, MN
Full-time
Hybrid
Mid, Senior Level
$72K/yr - $134K/yr
2+ years expSecurian Financial is seeking a ServiceNow Sr. Analyst to maintain, enhance, and automate the existing infrastructure for the ServiceNow Platform. The role involves executing and maintaining environments for application solutions, collaborating with various teams, and providing guidance to enhance ITSM processes.
FinanceProperty & Casualty InsuranceHealth InsuranceFinancial ServicesInsuranceLife Insurance
Responsibilities
Maintain, support, and develop the ServiceNow platform via scripting and system configurations
Establish design and capability guidelines for new and existing ServiceNow features to ensure platform integrity
Architect and implement integrations with ServiceNow, third-party solutions, and internally developed applications
Research, recommend, design, and implement ServiceNow platform services, including workflows, ITOM, ITBM, ITSM, Performance Analytics, CMDB, and ITAM
Train internal associates and administrators in the use and configuration of ServiceNow applications
Own your code from design to delivery, including test automation and detailed documentation
Analyze, troubleshoot, and resolve ServiceNow system issues or operational support tickets
Provide rotational after-hours on-call support for ServiceNow production issues
Qualification
Required
2+ years of engineering experience with the ServiceNow technology platform or a comparable Service Management technology platform
Proficient in using ServiceNow or equivalent Service Management tools for analysis, design, development, and integration with other applications, including 3rd party software
Skilled in configuring ServiceNow Discovery and Orchestration
Project management and leadership skills with a proven ability to deliver outcomes on complex service management initiatives and transformations
Strong verbal and written communication skills to convey technical information and ideas at all business levels
Proven ability to effectively prioritize and execute tasks in a fast-paced environment
Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate courses of action
Preferred
2+ years of experience deploying, implementing, administering, configuring, and/or developing solutions on the ServiceNow technology platform
Bachelor's Degree or equivalent experience, education, and certification
Broad technical experience that includes integrations and infrastructure build and support
ServiceNow Administrator certification, with additional development certifications/experience (e.g., Advanced System Administration, Certified Application Developer, Application Creation)
Experience and understanding of web technologies, SaaS solutions, and development (HTML, CSS, JavaScript)
Experience with application integrations using technologies such as SOAP or REST Web Services, JDBC/ODBC, and flat files
Experience with ServiceNow reports, dashboards, and Performance Analytics
Knowledge of Information Protection strategies (DR, encryption)
Understanding of data management and concepts such as data normalization, record retention, and archiving
ITIL certification V3/V4
Project management and leadership skills (agile preferred) with proven ability to deliver outcomes on complex service management initiatives and transformations
Benefits
Paid Time Off
Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs.
Company
Securian Financial
To be confident in your financial future, you need to trust the strength and commitment of your financial organization.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Darrin Hebert
SVP & Chief Information Officer
Kristin Ferguson
Senior Vice President
Recent News
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