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Parkland Health · 22 hours ago

Medical Practice Assistant-Internal Medicine

Dallas, TX

Full-time

Onsite

Entry Level

3+ years exp

Parkland Health is committed to providing exceptional patient care and operational support. The Medical Practice Assistant will ensure optimal patient experiences by coordinating clinical activities and assisting with patient data collection and medical office functions.

CommunitiesHealth CareHospitalMedicalNon ProfitWellness

H1B Sponsor Likely

Responsibilities

Ensures patient and family comfort, safety, privacy and confidentiality at all times

Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient

Greets patients and families making them feel welcome and wanted

Assists patients and families with directions, inquiries and information as requested. Ensures needs are addressed satisfactorily

Keeps patients and families informed of wait times and any other circumstances that may impact the visit

Stays cognizant of clinical/area needs to facilitate patient care and flow

Assess patient experience at the end of each visit to determine if patient needs were met

Proactively outreaches patient utilizing motivational interviewing, demonstrating effective and caring communication to develop patient trust and establish and maintain relationships to gather information, encourage patient self-interest in healthcare, and follow up on patient established goals

Assists patients and families with health system navigation, making appointments, patient advocacy, determination of community resources to reduce barriers to care, and support set-up and initiation of electronic communication modes (email, MyChart, etc.)

Performs pre-visit activities to gather patient information from internal and external service or entities to ensure information is available to the clinic team for the visit

Checks the patient into the clinic. Correctly identifies patient prior to performing tasks. Reviews and updates patient account to ensure registration and coverage is current and complete

Confirms or verifies coverage as needed. Identifies and refers patients for financial counseling as appropriate

Performs upfront cash collections; receives, verifies and posts money transactions following Parkland cash management policies and procedures. All monies must be accounted for through the patient accounting system and/or point of sale system. Verifies and completes daily reconciliations that ensure cash transactions are handled accurately and deposits made daily

Assists with the process of internal and external appointments, referrals and information retrieval. Schedules appointments in accordance with clinical team directive and patient desires/availability

Performs charge capture and charge reconciliation to ensure encounters are complete and closed in a timely manner

Collaborates with multidisciplinary team to improve patient access to care and reduce avoidable organization utilization

Ensures applicable documentation is obtained for registration and patient visit. Provides explanation for all requested forms to ensure patient understanding

Performs data entry/documentation of patient care intake information

Performs data entry/documentation of patient encounter

Assists with stocking and inventory of supplies, as appropriate

Keeps appropriate persons informed of status of supplies and equipment

Completes requisition documentation for supplies, equipment and services, as applicable

Complies with proper hand hygiene (hand washing/hand sanitizer gel/foam use)

Applies or practices proper infection control methods

Identifies, corrects and/or reports safety hazards at the time of discovery

Identifies and/or facilitates maintenance problems with equipment, initiates requests for work order, and removes from patient care area, as appropriate

Informs Environmental Services when additional cleaning activities are needed

Elevates critical incidents and information regarding any quality-of-care concerns to multidisciplinary team

Participates in the unit performance improvement initiatives

Meets expected performance quality measures as outlined for area(s) or responsibility

Qualification

Customer service experienceMedical terminologyICD-9 CM codingMedical assistant certificationElectronic health recordAnalytical skillsBilingual skillsCommunication skillsDetail orientedProblem-solving

Required

Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting

Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores

Must be able to demonstrate competency required as applicable to specialty area

Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills

Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes

Must have working knowledge of medical terminology

Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment

Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system

Must be able to solve problems within the guidelines of established policies and procedures

Must be able to adjust to multiple demands, shifting priorities and rapid change

Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care

Must be able to recognize and escalate clinical decision making to appropriate team members of the multidisciplinary team

Must demonstrate strength in documenting within an electronic health record with ability to effectively problem-solve when faced with decision-making challenges and escalate as appropriate

Confident with technology, specifically electronic medical record, video encounters and computer applications