FlavorCloud · 12 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expFlavorCloud is a rapidly growing start-up focused on simplifying global shipping and cross-border e-commerce. The Customer Success Manager will be responsible for onboarding new merchants, managing customer relationships, and driving revenue growth through strategic account management.
E-CommerceLogisticsRetail TechnologyShippingTransportation
No H1B
Responsibilities
Close inbound deals by demonstrating how FlavorCloud solves international logistics pain points and unlocks trapped revenue from existing international traffic
Manage sales pipeline from qualified lead to closed deal, including product demos, pricing discussions, and solution positioning
Meet or exceed quarterly sales quotas for new customer acquisition
Own end-to-end merchant onboarding from deal close through first successful shipment, ensuring seamless technical integration and operational setup
Guide new merchants through DDP enablement, shipping configuration, and checkout optimization to get them live and shipping consistently
Train merchants on product features and best practices to ensure successful adoption and ongoing success
Establish baseline performance metrics and success criteria during onboarding to enable future growth conversations
Drive revenue expansion within your managed portfolio by identifying and quantifying 'trapped revenue' opportunities using traffic analysis, conversion benchmarking, and white space reports
Conduct monthly strategic growth conversations focused on improving international conversion rates, activating new markets, and increasing % of GMV from international sales
Translate data-driven insights into actionable growth roadmaps that help merchants scale from 1-10% international GMV to 30-50% targets
Advocate for merchant needs by surfacing feedback and feature requests to drive product improvements and higher CSAT
Position yourself as a strategic growth partner, not just a shipping solution, by demonstrating measurable revenue impact from international optimization
Qualification
Required
Minimum of 4 years of experience in B2B customer success or account management for a SaaS company
Proven track record closing B2B SaaS deals and meeting or exceeding both new business and expansion revenue quotas
Strong revenue expansion experience including upselling, cross-selling, and driving net revenue retention within existing accounts, ideally in a transactional model
Experience running QBRs and strategic client conversations with purpose-driven agendas
Experience conducting discovery calls, product demonstrations, and value-based selling conversations
Comfortable with consultative selling and using data to build compelling business cases that drive customer action
Ecommerce platform experience with Shopify, BigCommerce, Magento, or similar platforms
Excellent analytical skills and comfort with deep data analysis
Growth mindset, self-driven ambition, adaptability, and detail-oriented approach
Comfort in a remote-first startup environment where we move quickly and wear many hats
Preferred
Shipping, logistics, or warehouse experience a plus
Company
FlavorCloud
FlavorCloud is a logistics platform that automates international shipping, customs compliance, and landed cost calculation for brands.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$18.06MKey Investors
Mucker Capital
2024-03-15Series B· $7.94M
2021-04-27Series A· $6.3M
2019-08-15Seed· $2.3M
Leadership Team
Rathna Sharad
Founder & CEO
Recent News
EIN Presswire
2025-12-15
Company data provided by crunchbase