Paul Davis Restoration of Central Mississippi · 2 days ago
Mitigation Project Manager
Flowood, MS
Full-time
Onsite
Mid LevelPaul Davis Restoration of Central Mississippi is a leader in property damage mitigation and reconstruction services. The Mitigation Project Manager will oversee water mitigation, mold remediation, and fire/smoke damage services while ensuring excellent customer service and team performance.
Construction
Responsibilities
Ensure that the team’s performance of water mitigation, mold remediation, environmental services, fire/smoke damage, contents and carpet cleaning/re-installation services in accordance to Paul Davis, industry & carrier specifications
Focus and dedication to providing excellent customer service
Assist other team members when needed and foster a positive working relationship with other departments
Be a great representative of our brand!
Ensure crews are ready at all times and every morning to handle the day through a team huddle to ensure daily goals are met
Schedule and deploy mitigation personnel and equipment resources in property mitigation scenarios
Train personnel towards improved productivity regardless of tenure
Assess team competencies and coach individuals to close operational gaps
Meet clients and adjusters on site to assist in issue resolution and provide professional opinion
Write Scopes – Commercial & Residential, Bio/trauma, corrosion mitigation, odor, water
Document project delivery milestones and other relevant project information in project databases
Ensure Quality Metrics (SLAs) are documented and insurance carrier expectations are maintained
Complete new job work orders and assign to staff
Manage department budgets
Communicate & collaborate with Coordinators, Project Managers, Estimators and other staff
Re-inspect job sites for quality control
Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner
Maintain inventory of clean, properly stocked and organized trucks along with all company equipment
Maintain mitigation sundry inventory levels
Be accessible by phone and participate, as necessary, in the on-call schedule
Maintain and process any required paperwork necessary for insurance carriers or third-parties
Identify potential project risks and issues and communicate them to Operations Manager
Review technician resumes and conduct interviews in coordination with other leaders in hiring capacities
Assist with customer collections
Qualification
Required
Ensure that the team's performance of water mitigation, mold remediation, environmental services, fire/smoke damage, contents and carpet cleaning/re-installation services in accordance to Paul Davis, industry & carrier specifications
Focus and dedication to providing excellent customer service
Assist other team members when needed and foster a positive working relationship with other departments
Be a great representative of our brand!
Ensure crews are ready at all times and every morning to handle the day through a team huddle to ensure daily goals are met
Schedule and deploy mitigation personnel and equipment resources in property mitigation scenarios
Train personnel towards improved productivity regardless of tenure
Assess team competencies and coach individuals to close operational gaps
Meet clients and adjusters on site to assist in issue resolution and provide professional opinion
Write Scopes – Commercial & Residential, Bio/trauma, corrosion mitigation, odor, water
Document project delivery milestones and other relevant project information in project databases
Ensure Quality Metrics (SLAs) are documented and insurance carrier expectations are maintained
Complete new job work orders and assign to staff
Manage department budgets
Communicate & collaborate with Coordinators, Project Managers, Estimators and other staff
Re-inspect job sites for quality control
Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner
Maintain inventory of clean, properly stocked and organized trucks along with all company equipment
Maintain mitigation sundry inventory levels
Be accessible by phone and participate, as necessary, in the on-call schedule
Maintain and process any required paperwork necessary for insurance carriers or third-parties
Identify potential project risks and issues and communicate them to Operations Manager
Review technician resumes and conduct interviews in coordination with other leaders in hiring capacities
Assist with customer collections
Company
Paul Davis Restoration of Central Mississippi
We are a 24/7 restoration company located in Flowood, Mississippi and we cover Rankin, Hinds, and Madison County.
Founded in 2006
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase