Disabled Veteran Solutions · 20 hours ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hr
0+ years expDisabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business providing high-quality Business Process Outsourcing services. The Customer Service Representative role is responsible for delivering exceptional customer care and creating sustainable value for customers through various communication channels while supporting a high-volume tolling services program.
Call CenterConsultingCRM
Responsibilities
Reviewing and updating toll account information
Processing tolls, violations, and related inquiries
Resolving toll charge disputes
Assisting with congestion pricing questions
Guiding customers through application status checks and walkthroughs
Managing a high volume of inbound inquiries in a timely and professional manner
Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing
Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution
Creating, documenting, and reviewing service requests accurately
Collaborating with internal departments to ensure customer issues are fully resolved
Delivering consistently high-quality customer service across all interactions
Qualification
Required
High school diploma required, Associate Degree or higher preferred
Minimum of 6 months customer service experience (call center experience preferred)
Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently
Basic to advanced computer proficiency and ability to navigate multiple systems required
Ability to troubleshoot common technical issues
Ability to pass background check and drug screening (no cost to candidate)
Professional, dependable, and able to adhere to strict attendance and scheduling requirements
Preferred
Associate Degree or higher preferred
Call center experience preferred
Benefits
Paid training at the applicable hourly rate
Benefits after 90 Day Probationary period is completed
Company
Disabled Veteran Solutions
Disabled Veteran Solutions is a business process outsourcing company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase