CBTS · 19 hours ago
Unified Communication Engineer II
Michigan, United States
Full-time
Hybrid
Mid Level
$25/hr - $35/hrCBTS is a technology solutions provider serving enterprise and midmarket clients across the United States and Canada. The Unified Communications Engineer II role involves providing remote and onsite technical support for enterprise voice, collaboration, and infrastructure systems, ensuring reliable and secure service delivery primarily for Consumers Energy locations in Michigan.
Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry
No H1B
U.S. Citizen Only
Responsibilities
Provide remote and onsite IT support to Consumers Energy locations across Michigan
Deliver support primarily within an assigned home region, with flexibility to support other regions as needed
Serve as remote hands for installation, replacement, and maintenance of IT and telecommunications equipment
Respond to incidents, service requests, and outages, including after-hours support as required
Support enterprise voice and unified communications platforms, including:
Cisco Call Manager and associated applications
Avaya systems (forecasted through late 2026)
Microsoft Teams Voice
Assist with deployment, troubleshooting, and maintenance of:
IP and analog telephony devices
Paging systems, horns, and headsets
Analog gateways
GAI-Tronics, Grandstream, and Algo devices
RedSky E911
Verint Call Recording
Cisco Infocast and Flex Licensing
RSI Call Detail Reporting
Sensaphone systems (Training provided where applicable)
Perform basic troubleshooting of IP, SIP, analog, and digital communications systems
Validate connectivity using cable testing and network reachability checks
Coordinate with networking teams for switch, firewall, and patching support
Provide basic troubleshooting and hardware support for conference rooms and AV technologies
Support Juniper switch remote hands, patching, and hardware replacement
Install, replace, and maintain UPS systems, ensuring proper monitoring and alerting
Troubleshoot and repair faulty hardware across network, server, telecom, and UPS environments
Support Asset Refresh Programs, including staging and deployment of:
Wireless access points
Network switches
Audio-visual equipment
Corporate security hardware
Maintain accurate asset records in the Configuration Management Database (CMDB)
Conduct inventory audits and IT room reviews to support operational continuity
Coordinate decommissioning and secure disposal of outdated equipment
Manage tickets to completion using ServiceNow
Participate in incident response and outage resolution
Support approved project work such as:
Moves, remodels, new installations, and testing (DR)
Coordinate, schedule, and escort vendors and technicians
Manage shipping, receiving, and tracking of IT equipment
Participate in daily operational reviews and service meetings as required
Qualification
Required
Experience supporting Unified Communications and Voice technologies
Working knowledge of Cisco, Avaya, and Microsoft Teams Voice
Familiarity with IP, SIP, analog/digital telephony, and paging systems
Experience with IT field services, hardware installation, and troubleshooting
Familiarity with ServiceNow or similar ticketing systems
Strong documentation, communication, and customer service skills
Ability to work independently and collaboratively in a team environment
Willingness and ability to travel within Michigan as needed
Preferred
Experience in enterprise or utility environments
Knowledge of network infrastructure, UPS systems, and AV technologies
Experience supporting geographically distributed locations
CMDB and asset management experience
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
Business Wire
2026-01-16
2025-11-04
Company data provided by crunchbase