IT Services Technician jobs in United States
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x.ai · 1 day ago

IT Services Technician

positionBastrop, TX, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

xAI is focused on creating AI systems that enhance human understanding and knowledge. They are seeking a motivated IT Services Technician to provide first-line technical support, troubleshoot IT issues, and assist with onboarding new employees.

Artificial Intelligence (AI)InternetSchedulingSoftwareVirtual Assistant
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues
Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions
Assist users with software installations, account setups, and password resets
Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation
Escalate unresolved issues to Level 2 or specialized teams with detailed documentation
Maintain and update IT knowledge base articles and self-service wikis for common issues
Perform routine maintenance tasks, such as software updates and system backups, as directed● Assist with onboarding new employees, including setting up workstations and accounts
Adhere to company IT policies, procedures, and security protocols
Provide new hire onboarding and offboarding service support

Qualification

Windows operating systemMacOS operating systemTroubleshooting hardwareMicrosoft Office SuiteBasic networking conceptsCompTIA A+ certificationCustomer service skillsWillingness to learnCommunication skillsTime management skills

Required

High school diploma or equivalent; Associate's degree in IT, Computer Science, or related field preferred
0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply)
Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications
Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
Strong communication and customer service skills to assist non-technical users effectively
Ability to prioritize tasks and manage time efficiently in a fast-paced environment
CompTIA A+, Network+, or similar certifications are a plus but not required
Ability work after hours and graveyard shifts

Preferred

Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools
Basic knowledge of Active Directory and user account management
Willingness to learn and adapt to new technologies and processes

Company

x.ai

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x.ai is a tool that helps you and your team share ideal availability and schedule meetings.
dateFounded in 2014
location
Burlingame, California, USA
people-size201-500 employees
web-link
https://evcrp.com

H1B Sponsorship

x.ai has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (9)
2023 (2)

Funding

Current Stage
Growth Stage
Total Funding
$44.29M
Key Investors
Pegasus Tech VenturesTwo Sigma VenturesFirstMark
2021-06-03Acquired
2017-08-14Series B· $10M
2016-04-07Series B· $23M

Recent News

MarketScreener
X.AI LLC announced that it has received $20 billion in funding from NVIDIA Corporation, Fidelity Management & Research Company LLC, Cisco Investments, StepStone Group Inc., Valor Management LLC
2026-01-07
bloomberglaw.com
X.AI Escalates OpenAI Fight With New Trade Secrets Lawsuit (2)
2025-09-25
NYT > Technology
Elon Musk Threatens Lawsuit Against Apple Over Claims It Favors OpenAI
2025-08-13
Company data provided by crunchbase