Tailored Management · 5 months ago
Lab IT Support Specialist
Raritan, NJ
Full-time
Onsite
Entry, Mid Level
$31.03/hr - $31.03/hrTailored Management is seeking a Lab IT Support Specialist to provide end-to-end IT technical support for laboratory environments. This role involves ensuring seamless integration of IT systems with lab instrumentation, troubleshooting, and supporting users in a fast-paced, regulated environment.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Implement, monitor, and support laboratory IT environments integrated with scientific instrumentation
Administer, troubleshoot, and maintain Windows-based platforms and connected desktop hardware, peripherals, and core applications
Ensure successful onboarding, relocation, and retirement of lab equipment and computers
Enforce and monitor Windows security policies, including user/group permissions, file/folder permissions, group policies, and local security standards
Analyze and implement enhancements and upgrades to optimize desktop platform support
Ensure strict adherence to client corporate policies, including compliance reporting
Act as the primary technical contact for lab instrument vendors and escalate issues as needed to broader IT teams
Support new system validations, change management, and maintain accurate inventory records of lab equipment and software
Submit detailed weekly engineering reports to team leads by COB on the last business day of each week
Serve as the liaison for software/hardware inquiries, including communication with clients and vendors
Participate in client meetings and assist with various PerkinElmer Enterprise practices, providing backup to team leads as required
Serve as the technical expert for escalations and mentor junior team members
Maintain compliance with health, safety, and environmental policies and demonstrate proficiency with office equipment/software after training
Qualification
Required
Excellent customer service and the ability to interpret client requests
Proven troubleshooting skills across complex IT systems (network and PC-related)
Strong verbal and written communication capabilities
Effective time management with the ability to juggle multiple projects and meet tight deadlines
Analytical, detail-oriented, and can follow written documentation precisely
Self-motivated, able to work independently with minimal supervision
Ability to multitask and provide technical support to diverse user groups
Preferred
Deskside or Help Desk IT experience, particularly with troubleshooting
Windows PC administration
Flexibility to work various shifts/days
Background in Pharma-IT or experience supporting pharmaceutical clients
Company
Tailored Management
Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services.
Founded in 2009
501-1000 employees
H1B Sponsorship
Tailored Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeff Anderson
Managing Partner & Client Relations Executive
Savannah Deskins
Manager, Administration & Office of the CEO
Company data provided by crunchbase