Cinelease, Inc. · 7 hours ago
IT Support Analyst I
Forest Park, GA 30297
Full-time
Hybrid
Mid Level
$58K/yr - $68K/yr
4+ years expCinelease, Inc. is a company providing technical support to employees across various locations. The IT Support Analyst I role focuses on delivering frontline technical support, ensuring the stability of IT systems, and providing exceptional customer service in a fast-paced environment.
ElectronicsHardwareHospitalityReal EstateTourismVirtual Reality
Responsibilities
Provide Tier 1 support for Windows 10/11, Microsoft 365 apps, printers, and workstation issues
Perform imaging, provisioning, deployment, and lifecycle maintenance for Dell laptops/desktops
Support Microsoft 365 (Teams, Outlook, OneDrive), including mailbox setup and license assignments
Troubleshoot basic Cisco Meraki networking issues (Wi‑Fi, switching, VPN) and escalate when necessary
Support RingCentral voice platform including user setup, routing changes, and troubleshooting
Maintain accurate IT asset inventory and documentation
Assist with helpdesk ticket management, ensuring timely responses within SLAs
Support printers, scanners, AV equipment, and peripherals
Provide hands‑on support for conference rooms, production/studio environments, and meeting setups
Travel to local Cinelease offices or warehouses as needed for onsite troubleshooting
Lift up to 50 lbs. of equipment (racks, PCs, monitors) when required
Perform user onboarding/offboarding including account creation and equipment deployment
Process equipment returns, access changes, and account deactivation
Participate in continuous learning and cross-training on new technologies
Assist with adoption of Intune, Azure AD/Entra ID, and networking enhancements
Qualification
Required
4–7 years of experience in helpdesk, desktop support, or IT support
Strong troubleshooting skills with Windows 10 and 11
Hands-on support experience with Dell laptops, desktops, and peripherals
Experience supporting Microsoft 365 applications
Excellent customer service and communication skills
Ability to work independently and learn new technologies
Ability to lift up to 50 lbs
Preferred
Cisco Meraki (Wi‑Fi, switching, MX appliance basics)
Intune/Azure AD/Entra ID experience
RingCentral administration experience
Studio or entertainment IT support experience
CompTIA A+ or Network+ certification
Benefits
Comprehensive health benefits
Generous holiday and time off policy
Opportunity to shape the culture and processes of a growing company
A collaborative team environment where your work has immediate impact
Company
Cinelease, Inc.
Since its creation in 1977, Cinelease Inc.’s intent has been to serve and deliver the best in quality lighting and grip equipment, power distribution, grip trucks, expendables and sound stages to both small and large-scale productions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Audax Private Equity
2025-08-01Acquired
2007-09-01Private Equity
Recent News
MarketScreener
2025-10-28
Seattle TechFlash
2025-09-10
2025-08-27
Company data provided by crunchbase