CapeTalent · 2 hours ago
(1) Learning Program Manager – Customer Success (FinTech SaaS)- REMOTE
United States
Full-time
Remote
Senior Level, Lead/Staff
$65/hr - $70/hr
10+ years expCapeTalent is a staffing agency connecting AI-forward Learning & Development professionals with Fortune 100 companies. The Learning Program Manager will own the Customer Success Manager learning path for a complex financial product, support customers post-implementation, and manage a small team of senior Instructional Designers.
Staffing & Recruiting
No H1B
Responsibilities
Own everything within the CSM learning path
Manage and prioritize incoming training requests from across the business
Decide what gets built, when, and why
Ensure learning modalities work together as a cohesive system—not disconnected assets
Own the end-to-end learning strategy for the Customer Success Manager learning path
Design and maintain a cohesive, scalable learning plan that supports post-implementation customer success
Identify new learning opportunities based on incoming business requests, product updates, learner feedback, and performance data and KPIs
Serve as the single owner for all eLearning and learning assets within the CSM learning path
Ensure assets within the learning path are intentionally structured and connected
Manage all incoming training requests from SMEs, customer success leadership, and leadership meetings and ad hoc asks
Translate raw requests into clear problem statements, defined scope, and recommended learning solutions
Log, track, and manage requests in JIRA, from intake through delivery
Push back when needed—with confidence, clarity, and data
Own the mix of learning modalities, ensuring they work together intentionally such as eLearning, ILT and VILT guides, job aids, videos, and reference materials
Partner closely with SMEs to extract the right content not just more content
Ensure learning is practical, role-based, and immediately usable by CSMs
Maintain quality, consistency, and alignment across all learning assets
Organize and manage courses, learner groups, role-based learning paths, and progression logic
Understand how courses, learners, and learning paths connect and ensure the ecosystem functions smoothly
Continuously optimize structure to support scale, clarity, and ease of use
Define and own learning KPIs and success metrics
Monitor effectiveness using learner feedback, adoption and completion data, and performance insights from the business
Recommend updates and enhancements based on what’s actually happening in the field
Clearly communicate impact, priorities, and trade-offs to leadership
Qualification
Required
10+ years of experience in learning strategy, instructional design, or learning program management
Proven experience owning complex learning programs in fast-moving, matrixed environments
Strong background supporting mid-market or enterprise customers
Deep comfort managing intake, prioritization, and stakeholder expectations
Strong project management skills
Confident decision-maker who can say not now and explain why
Experience in FinTech and/or SaaS environments
Comfortable working remotely with autonomy and accountability
Bachelor's degree required
Portfolio REQUIRED for consideration
Preferred
Experience using JIRA preferred
MBA, MPA or equivalent graduate degree preferred
Benefits
Laptop Provided
Company
CapeTalent
At CapeTalent, we are an AI-forward Learning & Development staffing partner specializing in contract placements, project-based engagements, and direct-hire placements for Fortune 500 and high-growth organizations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase