Roof Above · 2 days ago
Office Manager
Charlotte, NC 28217
Full-time
Onsite
Mid LevelRoof Above is NC’s most comprehensive homeless service provider, dedicated to ending homelessness. The Office Manager will ensure effective operations of the Scattered Site Housing Programs, providing administrative and grant management support while working closely with the finance team and assisting staff and program participants.
Health CareHomeless ShelterNon Profit
Responsibilities
Communicates about our program and mission to visitors and donors
Assists with tenant events and other needs such as vaccine clinics and holidays socials
Request background checks for new tenants
Maintains a master list with current tenant names and addresses
Reviews bills and communicates with staff to ensure accuracy
Submits all check requests to finance as well as invoice payments
Utilizes accounting system to process rental and other payments
Sends monthly invoices to case managers and payees and responds to invoice questions from tenants and staff
Maintains spreadsheet of tenant monies owed with VP of Scattered Site and assists with tenant payment plans or collection letters
Works with program directors and other staff to update monthly rent rolls, checking for accuracy and changes and submitting to finance when completed
Reconciles Inlivian payments to ensure that RA has been paid in full
Assist with grant management including file/document accuracy (i.e. updated incomes, leases and other required information), monthly billing and tracking payments
Assist staff with technology support, including working with staff to increase efficiency in file organization and storage; work on technology updates (Sharepoint, One Drive, misc.)
Administrative support for Rapid Rehousing and Permanent Supportive Housing programs
Manages vehicle fleet for all Roof Above programs
Attends regularly scheduled fleet meetings
Requests monthly bus passes orders for Roof Above programs
Attend HMIS Administrator’s meeting and keep relevant staff informed as to changes and updates
Run monthly APRs and ROI reports for all programs and inform staff know about needed updates
Assist directors with running HMIS reports and data correction for required quarterly reporting
Randomly monitor HMIS files to check for timeliness and provide to directors for follow up with staff
Other duties as assigned
Qualification
Required
Knowledge of office administration
Ability to use a range of office software, including email, spreadsheets and databases (experience with Financial Edge a plus)
Able to produce business correspondence, proofread for grammar, spelling and punctuation with a high degree of accuracy
Ability to maintain a high level of accuracy in preparing and entering data
Excellent interpersonal skills
Ability to set good boundaries
Analytical and problem-solving skills
Decision-making skills
Attention to detail and high level of accuracy
Effective organizational skills
Ability to juggle multiple tasks and deadlines
Company
Roof Above
Roof Above is a non-profit organization that provides basic needs, substance use treatment programs, housing, and shelter services.
Founded in 2019
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.04MKey Investors
The Campbell’s FoundationCampbell Soup Company
2025-04-14Grant· $0.02M
2023-04-05Grant· $0.02M
Leadership Team
Tonya Frye, CPA
Chief Financial Officer
Veronica Ritchie
Chief Philanthropy Officer
Recent News
2025-03-27
Charlotte Observer
2024-04-07
Company data provided by crunchbase