Health Care Service Corporation · 1 day ago
Sales Operations Senior Supervisor
Nashville, TN
Full-time
Hybrid
Mid, Senior Level
$56K/yr - $124K/yr
5+ years expHealth Care Service Corporation is a purpose-driven company that invests in the professional development of its employees. The Sales Operations Senior Supervisor is responsible for supervising customer service representatives, providing guidance on policies and procedures, and monitoring customer service standards.
Health InsuranceInsurance
No H1B
Responsibilities
Supervising the daily activities of a group of customer service representatives who respond to and research customer/member inquiries/issues
Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs
Responsible for monitoring customer service standards
Qualification
Required
High School Diploma or equivalent required
5+ experience in a call center environment
Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills
Must be computer proficient
Ability to work in and succeed in a team oriented environment
2+ years of Customer service experience in a production or service operations environment
Preferred
Knowledge of Medicare systems preferred but not required
2+ years of previous management in a call center environment or people leadership experience
Company
Health Care Service Corporation
Health Care Service Corporation is a customer-owned health insurance company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Manika Turnbull
Senior Vice President & Chief Human Resources Officer
Recent News
Company data provided by crunchbase