Imagine Learning · 4 hours ago
Customer Service Representative (Remote)
United States
Full-time
Remote
New Grad, Entry Level
$40/hr - $40/hrImagine Learning is at the forefront of an exciting new era of using technology to improve education. As a Customer Service Representative, you will provide exceptional customer service to clients, including teachers and administrators, while serving as the first point of contact for inquiries or issues.
EdTechEducationLanguage LearningSoftwareTraining
Responsibilities
Answering incoming calls and emails from clients and providing timely and accurate solutions
Assisting clients with navigating our digital platform and troubleshooting technical issues
Collaborating with internal teams to escalate and resolve complex problems
Maintaining detailed records of customer interactions and transactions
Providing feedback to improve customer experience and product usability
Qualification
Required
Excellent communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
Ability to work well independently and as part of a team
Proficiency in using digital tools and platforms
Preferred
Experience in customer service or support role preferred
Benefits
Competitive compensation and benefits package
Opportunities for professional development and growth
Flexible work schedule and remote work options
Collaborative and inclusive company culture
Company
Imagine Learning
Imagine Learning provides digital-first curriculum solutions.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Sorenson Capital
2014-04-07Acquired
2010-11-23Private Equity
Leadership Team
Susan W. Preator
Co-founder and owner
Anjeneya Dubey
Senior Vice President & Chief Technology Officer
Recent News
Company data provided by crunchbase