Sollis Health · 6 hours ago
Regional Manager, Operations
155 N San Vicente Blvd, Beverly Hills, CA 90211
Full-time
Onsite
Senior Level, Lead/Staff
$135K/yr - $155K/yr
8+ years expSollis Health is a pioneering medical membership service that offers on-demand care 24/7, 365 days a year. As the Regional Manager of Operations in Southern California, you will lead concierge emergency and urgent care clinics, ensuring operational excellence and a high-quality patient experience while overseeing various teams and implementing strategic initiatives.
Health CareHealth DiagnosticsMedicalPersonal Health
Responsibilities
Provide support and guidance to Supervisors, clinical staff and senior leadership, regarding all aspects of operations and patient care delivery in your region
Responsible for the oversight of your region’s medical centers and house call operations
Develop and execute short and long term strategic operating plans and KPIs
Oversee all facility management and ensure locations are clean, and properly sanitized, adhering to utmost standards and OSHA protocols
Support and partner with your Regional Medical Director to improve processes and ensure clinical perspectives are accounted for in operational decision
Proactively review, analyze, and address gaps in service excellence, policies, and/or procedures
Manage internal operating protocols and communicate any updates across centers regarding changes to operating policies and procedures, including collaboration with the Membership team
Ensure teams and clinics are compliant by keeping up with annual mandatories, license and certifications requirements, scope of work for team members, etc. in partnership with the People team
Analyze and ensure efficient workflows, developing and implementing improvements across centers
Develop and refine staffing models for current and future centers along with the VP of Operations
Ensure scheduling is conducted efficiently and in a timely manner
Ensure bi-weekly payroll is completed on time and work with your direct reports to ensure daily reconciliations of timecards are completed for all employees at your site
Assist in the development of quality improvement programs that design, plan, measure, and improve the practice functions and key clinical populations served
Enhance the patient experience and ensure a high-quality delivery of care for our high-profile clientele
Ensure patient records are kept secure and HIPAA compliant as well as updated in both our EHR (Athena) and CRM (Salesforce)
Monitor the annual operating budget to ensure your region remains within approved spend
Monitor regional membership renewal rates partnering with the Membership and Member Services team
Create, enhance and regularly updating metrics dashboards to report out to senior leadership
Partner with the VP of Operations and the People team for recruitment, staff development, employee relations concerns and performance management
Partner with the Expansion team on the opening of new centers and the Commercial team to develop strategic growth opportunities
Performs other related duties as required
Qualification
Required
Bachelor's degree required
8+ years of experience in physician practices, urgent care centers or hospital service lines
Must have a minimum of 5 years of progressive healthcare leadership experience
Previous track record of high levels of patient and employee satisfaction
Working knowledge of EHRs and CRMs required
Ability to communicate and work effectively with all levels of management, physicians, clinicians, support staff and customers
Excellent oral/written communication skills are essential
Must possess a strong process improvement and financial management expertise
In-depth knowledge of the healthcare industry and practice management
The ability to work efficiently and autonomously
Ability to think out of the box and challenge the status quo
Preferred
MBA, MHA or related strongly preferred
Company
Sollis Health
Sollis Health offers concierge medical centers that provide on-demand care for families, including same-day visits and virtual care options.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$80.38MKey Investors
Foresite Capital
2024-12-05Series B· $33M
2023-06-21Series A· $15M
2022-01-21Series A· $30M
Leadership Team
Scott Pearlman
NY Medical Director
Recent News
Precedence Research
2025-07-28
2025-05-17
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