Wells Fargo · 4 hours ago
Voice Conversation Designer
Shoreview, MN
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $179K/yr
4+ years expWells Fargo is seeking a Voice Conversational Designer as part of their Contact Center Modernization program to enhance customer service in the voice channel. The role involves creating conversational designs, managing customer experience elements, and collaborating with teams to ensure effective program execution.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Conceptualize and iterate on high quality end to end conversational designs for speech and conversational user interfaces
Apply UX writing techniques to make our conversations concise, relevant and engaging
Write copy suitable for automated conversations in a voice platform
Create conversational flow diagrams including customer journeys, dialogs, error handling patterns
Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions
Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes
Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists
Develop new research and tests theories that lead to alternative, leading edge design solutions
Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
Exercise independent judgment to guide risk deliverables
Design, develop, test, and refine prototypes
Resolve moderately complex issues
Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements
Create and monitor schedules to ensure timely effective program execution
Develop and oversee planning and execution of projects, production schedules, and quality assurance
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Qualification
Required
4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
4+ years voice conversational design experience
Experience working in a contact center environment
Experience in building conversational design with tools such as Voiceflow, Fabble, Figma, Lucid, Dialogflow
Experience working in an Agile environment
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-01-24
2026-01-23
Company data provided by crunchbase