TD Securities · 7 hours ago
IT Operations Manager / Tech Lead, Workspace Level 3 Support (US)
Mount Laurel, NJ
Full-time
Onsite
Mid, Senior Level
$91K/yr - $136K/yr
7+ years expTD Securities is one of the world's leading global financial institutions, and they are seeking an IT Operations Manager / Tech Lead to oversee a team of IT professionals providing extensive IT operations services. The role involves managing Level 3 Desktop Support Technicians, ensuring compliance and security, and providing expert technical guidance in a production environment.
BankingFinanceFinancial Services
Responsibilities
Lead and Mentor the Level 3 Desktop Support team, providing guidance on Incidents Including Windows and Mac OS
End to end support for Windows OS and Mac OS in a production environment – Managing escalated incidents from Service Desk Level 1/2, LoB business partners, technical leadership, and application owners
Oversee the review, analysis, and evaluation of information technology systems and change controls, leveraging a wide breadth of concepts, practices, and tools
Proactively identify and remediate issues as needed to ensure compliance and security. Lead team in proactive remediation efforts
Provide expert technical guidance as SME. Provide complex troubleshooting/problem resolution to clients, team members, and project teams
Identify root causes of issues and implement targeted, controlled remediation plans. Lead and mentor team on implementation and rollout development
Utilize strong communication, analysis, and coaching skills to enhance team performance and collaboration
Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope
Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans
May manage system enhancements, new releases or projects typically focused on a specific product/system/application of moderate scope and complexity
Manages/Leads a group (e.g., Less Than 25) of IT professionals
Manages projects and teams (including financials) and advocates for the re-usability of architecture and processes by new business initiatives
Manages problem resolution, plans and strategies for operational advancement
Qualification
Required
Undergraduate degree or Technical Certificate
7+ years relevant experience
Extensive technical understanding of Windows OS
Experience and a commitment to continuous learning and understanding on Incident and Problem management
Ability to manage multiple Incidents simultaneously
Lead and Mentor the Level 3 Desktop Support team
End to end support for Windows OS and Mac OS in a production environment
Oversee the review, analysis, and evaluation of information technology systems and change controls
Proactively identify and remediate issues as needed to ensure compliance and security
Provide expert technical guidance as SME
Identify root causes of issues and implement targeted, controlled remediation plans
Utilize strong communication, analysis, and coaching skills to enhance team performance and collaboration
Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope
Works independently and often autonomously in the management of projects, teams and operational disciplines
May manage system enhancements, new releases or projects typically focused on a specific product/system/application of moderate scope and complexity
Manages/Leads a group (e.g., Less Than 25) of IT professionals
Manages projects and teams (including financials) and advocates for the re-usability of architecture and processes by new business initiatives
Manages problem resolution, plans and strategies for operational advancement
Preferred
Graduate degree, preferred
The candidate must hold a range of broad technical knowledge of IT infrastructure
Subject matter expert (SME) in Windows desktop technologies
Deep understanding of the windows operating system in an enterprise environment
PowerShell scripting– working knowledge and experience in reading and writing scripts
Working knowledge of enterprise infrastructure as it applies to end user devices
Azure / AD
GPO / Intune
SCCM / MECM
Skills and discipline to keep systems patched, monitored, and performing optimally
SCCM experience with understanding of configuration baselines, OSD, and deployments
Excellent oral and written communications, able to work independently and effectively communicate with team
Ability to troubleshoot OS at an in-depth level using various tooling
Expertise troubleshooting MS Windows OS, hardware/driver and application issues
Knowledge to support Mac OS in an enterprise setting
Strong leadership, creative problem-solving, planning and organization skills
Able to troubleshoot web application issues at a high-level using tooling and debugging
Strong analytical and problem-solving capabilities
Ability to prioritize and execute tasks in a high-pressure environment
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
TD Securities
TD Securities is an investment banking that offers global transaction, M&A advisory, foreign exchange, and equity research services.
5001-10000 employees
H1B Sponsorship
TD Securities has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (49)
2023 (37)
2022 (31)
2021 (27)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Rona Ambrose
Deputy Chairwoman
Recent News
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