IDR, Inc. · 6 hours ago
Customer Service Representative
United States
Part-time
Remote
New Grad, Entry LevelIDR, Inc. is looking for a Customer Service Representative to provide exceptional experiences for their customers. In this remote role, you will communicate with customers through various channels, solve problems, and contribute to a positive company reputation.
Information TechnologyRoboticsSoftware
Responsibilities
Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Provide accurate information about products, services, and policies
Resolve basic customer issues politely and efficiently
Document customer interactions clearly in our system
Work collaboratively with team members to improve processes
Escalate complex issues to appropriate departments when needed
Qualification
Required
Excellent verbal and written communication skills in English
Ability to explain concepts clearly and patiently
Comfortable using computers, internet browsers, and basic software
Willingness to learn new tools and systems
Genuine desire to help people and solve problems
Patience and empathy when dealing with customer concerns
Preferred
Prior customer service experience is a plus but not required
Benefits
Flexible Schedule
Supportive Team
Growth Opportunities
Company
IDR, Inc.
IDR, Inc.
Founded in 1998
501-1000 employees
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ashley Holahan
President and CEO
Recent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase