David Francesangelo State Farm · 1 day ago
Customer Service Representative - State Farm Agent Team Member
Coppell, TX
Full-time
Onsite
New Grad, Entry Level
$48K/yr - $65K/yrDavid Francesangelo State Farm is seeking a Customer Service Representative to join their thriving team. This role involves helping to protect community members from everyday risks, managing customer inquiries, and contributing to a positive office environment.
Insurance
Responsibilities
Be the voice of the office and first or second person to answer inbound calls from customers
Respond to customer emails & text messages within 12 to 36 hours
Complete office service tasks & activities and actively retain customers
Ability to think critically to complete policy updates while considering multiple stakeholders
Execute customer service processes and procedures
Conduct new customer onboarding appointments in person or virtually
Qualification
Required
Must be located in Texas, eligible for employment in the U.S. and able to commute to work in office daily Monday to Friday
Warm, sincere & outgoing personality. A people person
Must obtain a Texas Insurance License prior to starting. Exam materials & license fee is reimbursable. Bonuses available for passing exams. General Lines Producer's Licenses Include: Property & Casualty License and Life & Health License (completed within 90 days of employment start date)
Must be willing to terminate other active insurance carrier appointments
Ability to prioritize service tasks while managing the flow of inbound service calls, texts & emails
Responsive communicator with a sense of urgency
Goal-oriented and self-motivated
Ability to calmly serve customers who might be upset or confused, and do so with a positive tone and attitude
Comfortable talking to customers about uncomfortable risks such as premature death or unexpected disabilities, and recommending solutions to reduce those risks
Willing, able & eager to answer at least 30 to 50 inbound phone calls per day. Make 20 to 40 outbound phone calls per day to customers or prospects
Undeterred by rejection or failure - a growth mindset
Ability to demonstrate sincerity and a genuine interest in helping others protect themselves from everyday risks
Basic knowledge of insurance and insurance products - a willingness to learn more about the industry & State Farm product offerings
Coachable - a desire to learn & follow proven methods
Ability to navigate a Customer Relationship Management software (e.g. Salesforce) and coordinate office tasks, activities and appointments via Microsoft Outlook
Benefits
Bonus based on performance
Company parties
Opportunity for advancement
Paid time off
Parental leave
Training & development
Company
David Francesangelo State Farm
We provide home, auto, health and most importantly, life insurance.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase