Life Chiropractic College West · 8 hours ago
Customer Service Manager (Health Center)
Life Chiropractic College West HQ - Hayward, CA 94545
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
5+ years expLife Chiropractic College West is dedicated to empowering transformation through education in chiropractic. They are seeking a Customer Service Manager to supervise and evaluate the team of Chiropractic Assistants, ensuring the best customer service and management of Health Center operations.
EducationHigher Education
Responsibilities
Supervises, schedules, and evaluates the team of Chiropractic Assistants (CAs)
Provides CA training, work assignments, schedules, performance reviews, and personnel file documentation
Provides continued CA training on policies, procedures and DE&I
Responsible for the development and implementation of policies and procedures to ensure the best customer service and management of Health Center operations
Ensures that the policies and procedures are understood and adhered to by all CAs
Ensures that CA work schedules and coverage are structured within the annual budget approved by the Board of Regents
Provides budget recommendations
Revises front desk and records room procedures and policies
Recommends policy and/or procedure changes
Oversees inventory and purchasing of supplies
Has an understanding of the function and job requirements at each health center station (front desk, new patient, cashier, records room)
Is able to fill in any station as may be required
Provides cross training to all CAs (all CAs must understand the duties and responsibilities of all stations and be able to work at all stations)
Creates an energetic, positive and healthy environment - ensuring all resources are readily available to interns and doctors (equipment, tables, forms, information - anything the interns and/or doctors need)
Prepares quarterly faculty schedule
Is a ChiroTouch Master User: creates users each quarter, assists with training interns on ChiroTouch, assists interns, doctors and CAs with troubleshooting on ChiroTouch
Assists with training interns on front office procedures (guest lectures)
Participates in committees such as the safety committee and TIC committee
Is a problem solver, an expert in understanding people and managing conflict by providing long term solutions to challenges that come up
Qualification
Required
Bachelor's degree required
At least 5 years work experience in management/customer service, preferable in health care, i.e., expenditures, patient statistics, purchasing budget, projects, supervision of 3 or more employees
Familiarity with EEO, sexual harassment, diversity policies
Computer skills a must: Microsoft Office, G-Suites and database programs
Excellent verbal and written communications skills
Excellent organizational and time management skills
Excellent interpersonal listening and problem solving skills
Excellent leadership, performance coaching, team and morale building skills
Ability to communicate and promote change in a positive manner
Must be self-motivated, dependable, and able to work independently
Preferred
Chiropractic experience preferred
Benefits
Free Chiropractic Care for Employees (Discounted Care for Immediate Family Members)
Paid Vacation Time, Personal Days, and Sick Time
14 Paid Holidays
Merchandise Discount in Bookstore
Engaging and Inclusive Environment
Paid community service such as local events, fundraisers, and volunteering opportunities
Medical, dental, vision, and life insurance benefits (After 30 days of employment)
401(k) Plan (After 30 days of employment)
Flexible Spending Account
Employee Assistance Program
Paid Short Term and Long Term Disability
Company
Life Chiropractic College West
Life West students are trained in different chiropractic techniques, and our curriculum offers excellence in hands-on chiropractic education
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Marilyn Al-Hassan Ed.D.
Chief Strategy Officer and Special Assistant to the President
Recent News
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