Unilever · 2 hours ago
Associate Director, Operations – Wild
Hoboken, NJ
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$146K/yr - $219K/yr
7+ years expUnilever is seeking a highly skilled Associate Director, Operations to lead fulfilment operations across the United States. This role is responsible for delivering excellent customer experience and operational performance while managing relationships with logistics partners and leading a team to ensure scalable and efficient operations.
ConsumerFast-Moving Consumer GoodsFood and BeverageManufacturingPersonal Care and Hygiene
Responsibilities
Own US end-to-end fulfilment and logistics execution across DTC, Amazon and Retail channels
Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on-shelf availability metrics (Retail)
Define regional customer experience strategy and lead systemic improvements to drive customer delight
Set performance standards and engage in regular business reviews with the Ops team and 3PL partners
Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments
Drive a continuous improvement culture across partners, setting clear KPIs and action plans
Primary escalation point and strategic relationship owner with US suppliers / logistics partners
Ownership of US fulfilment KPIs across the P&L and balance sheet
Lead negotiations with logistics partners
Identify and execute against key margin improvement opportunities across the value chain
Work closely with the wider operations team to build scalable operational processes, automation and efficiency
Implement tooling upgrades enhancing performance visibility and decision-making
Drive operational simplification to enable rapid US growth - key is to reduce reliance on manual processes and build scale with a lean team
Lead major cross-functional projects (new retailer expansion, new channels, retail pipefill / display moments) and ensure strong launch execution and service performance
Proactively manage risk, communication, dependencies and delivery plans
Align supply chain/ops readiness with commercial priorities
Lead and coordinate the local US rollout of global strategic initiatives, and manage dependencies across Supply Chain, Retail, Tech, Finance and CX
Work closely with global supply planning teams to minimise out-of-stocks and ensure good stock availability and inventory health
Ensure replenishment planning meets demand across all sales channels
Lead procurement efforts in line with the global procurement strategy
Work with the global quality team to manage product quality and production process issues with US suppliers
Lead and develop a high-performing US Ops team (Ops Manager, Ops Exec)
Build a high-performance team culture grounded in continuous improvement, proactive problem solving and commercial awareness
Support organizational growth through hiring, coaching and capability building
Set clear accountability, coaching and development plans
Qualification
Required
7+ years experience in US Operations / Fulfilment leadership roles
Deep Walmart & Target fulfilment experience including vendor compliance
Proven track record leading 3PL relationships and logistics performance
Strong financial acumen with P&L accountability
Experience in high-growth, omni-channel consumer brands (beauty/personal care ideal) with proven experience managing relationships and performance for large retailers in the US
Ability to operate both strategically and hands-on in a scaling environment
Excellent partner management and clear executive-level communication skills
Strong people leader - able to coach, motivate and develop teams
Benefits
Health insurance (including prescription drug, dental, and vision coverage)
Retirement savings benefits
Life insurance and disability benefits
Parental leave
Sick leave
Paid vacation and holidays
Access to numerous voluntary benefits
Company
Unilever
Unilever produces and supplies food, home care, beauty, and personal care products for daily consumer use.
10001+ employees
H1B Sponsorship
Unilever has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$20.9MKey Investors
US Department of Energy
2024-03-25Grant· $20.9M
1939-08-11IPO
Leadership Team
Fernando Fernandez
Chief Executive Officer
Sarah Mansfield
VP Global Media
Recent News
Hindu Business Line
2026-01-22
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