TEKsystems · 23 hours ago
Tech Support Rep In Tempe
Tempe, AZ
Contract
Onsite
Entry, Mid Level
$25/hr - $25/hr
1+ years expTEKsystems is a leading provider of business and technology services. They are seeking a detail-oriented and customer-focused Technical Support & Merchant Services Specialist to serve as a primary point of contact for merchants and agent offices, supporting payment-related technology needs and troubleshooting issues to deliver exceptional customer experience.
Information Technology
Responsibilities
Serve as the single point of resolution for merchants and agent offices regarding terminal and payment‑technology issues
Handle technical support inquiries via phone, email, and video call
Recommend appropriate products and services to clients
Support merchant onboarding, implementation, and installation processes
Collaborate with internal teams and external partners to ensure seamless service delivery
Lead clients through initial setup and transaction processing enablement
Maintain relationships with 3rd‑party POS hardware/software partners and VARs
Respond to questions related to credit card processing accounts
Troubleshoot device and processing issues while maintaining a high standard of customer service
Document actions and resolutions in a CRM, meeting or exceeding SLAs
Conduct proactive outreach to check on satisfaction and uncover potential product opportunities
Qualification
Required
Minimum 1 year of professional customer service experience
Minimum 1 year of technical troubleshooting experience
Strong computer literacy, including Microsoft Office, Internet navigation, and Outlook
Strong communication and problem-solving skills
Preferred
Experience supporting payment-processing, POS, or transaction-related technology preferred over traditional IT helpdesk work
Payment processing experience
Retail or customer-facing experience assisting with technical or transactional issues
Experience in a call center, queue, or ticketing environment
Financial or banking environment experience
Familiarity with POS systems (Clover, PAX, Dejavoo, ELO, etc.)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase