ibex · 4 hours ago
Customer Service Representative - Work at Home
United States
Full-time
Remote
New Grad, Entry LevelIbex is where your career journey starts with energy, teamwork, and endless opportunities! As a Customer Service Representative, you’ll play an essential role in helping members schedule non-emergency medical transportation, handling inbound and some outbound calls to ensure rides are arranged smoothly and accurately.
Outsourcing
Responsibilities
Answer inbound calls and assist members with scheduling or updating transportation
Confirm member eligibility and accurately enter ride details
Address questions and resolve issues related to transportation services
Identify additional member needs and provide appropriate support
Collaborate with internal teams to resolve real-time challenges
Meet and exceed performance goals, including response time, accuracy, and customer satisfaction
Qualification
Required
Must be 18 years or older
High School Diploma or GED required
Strong verbal and written communication skills
Ability to follow a structured call flow or script
Empathy and professionalism when supporting members or guardians
Computer proficiency
Excellent problem-solving skills and composure under pressure
Full-time availability and reliability in managing a steady workload
Benefits
Medical, Dental, and Vision Insurance
401(k) Retirement Savings Plan
Paid Time Off
Paid T-Mobile Cell Service
$500 Employee Referral Bonus
Employee PerkSpot Discounts (retail, travel, dining, and more!)
Company
ibex
Ibex is an evolution that streamlines customer engagement, acquisition, experience and growth through its CLX platform.
Founded in 2002
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-08-07IPO
Leadership Team
Robert Dechant
Chief Executive Officer
Andreas Wilkens
Chief Technology Officer
Recent News
2025-11-07
Company data provided by crunchbase