Microsoft · 2 hours ago
Senior Customer Solutions Architect
New York, United States
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is at the forefront of AI transformation for enterprises, and they are seeking a Senior Customer Solutions Architect to help strategic customers operationalize AI agents across ERP, CRM, and enterprise workflows. In this role, you will lead technical solution design and customer execution, partnering with various teams to ensure successful adoption of AI-driven solutions.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Independently lead customer discovery, solution design, and architecture discussions for AI agent scenarios across Dynamics 365 ERP, Power Platform, and Dataverse
Design and implement hands-on solutions using Power Apps, Power Automate, Copilot Studio, Dataverse, and extensibility patterns to enable AI-driven business processes
Translate customer business challenges into scalable, secure AI agent and automation architectures aligned with enterprise governance and compliance standards
Drive customer adoption, optimization, and operational readiness for AI agents, including proof-of-concepts, pilots, and production deployments
Act as a trusted technical advisor, providing guidance on extensibility, performance, security, lifecycle management, and best practices
Partner with engineering, sales, and customer success teams to unblock adoption challenges, influence roadmap priorities, and support successful deal execution
Contribute to internal readiness through documentation, reference architectures, reusable patterns, and knowledge sharing across the CX organization
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work + OR equivalent experience
3+ years of customer-facing experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Experience with Microsoft Copilot Studio and AI agent frameworks
Experience with Dynamics 365 Finance & Supply Chain Management, Dynamics 365 CRM, and Customer Service modules
Familiarity with Model Context Protocol (MCP) scenarios and extensibility patterns across enterprise platforms
Experience with other AI agent platforms (e.g., LLM models, agent frameworks, virtual assistants, workflow automation)
Experience using Azure AI services, including Azure OpenAI, Cognitive Services, and Azure Functions
Background in Customer Experience (CX), ERP, CRM, or enterprise workflow automation
Microsoft certifications in Azure, Power Platform, or Dynamics 365
Benefits
Certain roles may be eligible for benefits and other compensation.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
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