Ion Networking · 3 days ago
IT Support Engineer – Level 1
Windham, ME
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expIon Networking is a fast-growing managed IT service provider dedicated to delivering top-tier technology solutions to businesses. As an IT Support Engineer – Level 1, you will be the first point of contact for users experiencing technical issues, focusing on troubleshooting, maintaining, and supporting hardware, software, and network systems.
DatabaseInformation TechnologyWeb Design
Responsibilities
Provide first-line support for hardware, software, and network-related issues
Install, configure, and upgrade hardware and software components
Troubleshoot and repair computers, peripherals, and network devices
Assist with system upgrades, patches, and security software installations
Maintain and update IT documentation, including client environments and configurations
Monitor and support backup operations to ensure data integrity
Collaborate with clients to diagnose and resolve technical issues efficiently
Log all work in a ticketing system to track issue resolution and time management
Escalate unresolved issues to higher-level support when necessary
Perform on-site technical support and installations as required
Establish and maintain strong working relationships with colleagues and clients
Support user account setups, resets, and permissions
Assist with security tools, manage access, and ensure system protection
Utilize IT support tools to provide remote assistance
Deploy and monitor data protection solutions
Configure and troubleshoot network devices, assist with firewall setups
Assist in email filtering, troubleshooting, and user management
Regularly update technical documents and client records
Install, upgrade, and troubleshoot workstations, servers, and software
Qualification
Required
High School Diploma or equivalent required
1+ years of experience in IT support, network maintenance, or a related field
Familiarity with Windows operating systems, Office 365, and basic networking
Exceptional communication
Strong problem-solving abilities
Outstanding customer service skills
Ability to build rapport and maintain strong relationships with clients
Ability to explain complex technical concepts in a clear and understandable manner to non-technical users
Must efficiently manage multiple tasks and client interactions simultaneously
Strong collaborative skills and ability to work in a dynamic team environment
Ability to lift and carry equipment up to 50 pounds, work in server rooms, and travel to client locations as needed
Valid driver's license and reliable transportation
Preferred
IT certifications (A+, CCNA)
Benefits
401(k)
Bonus based on performance
Company parties
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Employee Ownership: As an ESOP, you have a direct stake in the company’s success.
Retirement Benefits: 401(k) plans with company contributions.
Healthcare Coverage: Comprehensive healthcare plans for employees.
Professional Development: Reimbursement for approved certifications and training.
Work-Life Balance: Paid vacation and holidays (full schedule provided upon job offer).
Career Growth: Opportunities to develop technical skills and advance in the company.
Supportive Environment: A dynamic team culture that values collaboration, continuous learning, and innovation.
Company
Ion Networking
Ion Networking is an IT service company that offers computing, networking, and application services.
11-50 employees
Funding
Current Stage
Early StageRecent News
2024-12-04
Company data provided by crunchbase