Amerit Consulting · 5 hours ago
Call Center Customer Service Representative
Cary, NC
Contract
Onsite
Entry Level
$20.40/hr - $20.40/hr
1+ years expAmerit Consulting is a fast-growing staffing and consulting firm that provides services to Fortune 500 companies and small to mid-sized organizations. They are seeking a Call Center Customer Service Representative responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries, and ensuring customer satisfaction through effective communication and problem resolution.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
No H1B
Hiring Manager
Satwinder Singh
Responsibilities
Handle inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients
Run medical claims and update concise progress notes to ensure other roles within the workflow can quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements)
Qualification
Required
Candidate must be authorized to work in USA without requiring sponsorship
High School Diploma or GED with minimum of associate degree preferred
The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients
Recent call center experience. One year or more of call center experience
Experience working with management information systems to effectively address customer needs
Proficiency in Microsoft applications
Excellent verbal and written communications
Must be able to show empathy when talking to patients
Professional telephone manner
Strong attention to detail
Preferred
Customer service experience preferred
Medical office experience / knowledge of medical terminology preferred
Pharmacy experience is a plus but not required
Medical claims experience is a plus but not required
Company
Amerit Consulting
Amerit Consulting is a staffing and recruiting company that offers temporary staffing and payrolling services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ian Wagemann
President, CEO
Recent News
2023-03-15
2022-07-12
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