Housr · 1 day ago
Head of Operations (US)
Chicago, IL
Full-time
Onsite
Director/ExecutiveHousr is a hyper-growth tech startup on a mission to revolutionise student rental. They are seeking a Head of Operations to own the end-to-end university customer lifecycle in the US, focusing on implementation, account management, and ensuring platform operations drive strong student engagement.
Higher EducationMarketplacePropTech
Responsibilities
Lead the post-sale implementation process for university partners - helping get them onboarded smoothly and ensuring we deliver what we’re selling
Be the primary owner of the university relationship from implementation through to renewal (or churn). You’ll drive adoption, retention, expansion opportunities, and ensure high-quality support and issue resolution
Own the operational health of our platform experience for students, making sure we’re displaying accurate housing stock and student perks/offers, and that engagement remains high. You’ll work closely with the GTM function to maintain quality, accuracy, and momentum - and to create/maintain strong feedback loops
Build dashboards, reporting cadences, and alerting around the metrics that matter. You’ll keep a keen eye on performance and step in when the system isn’t working, diagnosing root causes, and fixing the process to prevent recurrence
Work closely with Product to ensure the app is being developed with real customer feedback in mind. You’ll gather insights, translate them into clear requirements, validate solutions, and help ensure we iterate constantly to improve the experience
Qualification
Required
You've owned operations, implementation, customer success, and/or account management in a fast-growing startup or scale-up (ideally B2B SaaS / marketplace / platform)
You are systems-minded: you naturally build processes, tooling, automation, playbooks, and documentation that reduce manual work and remove failure points
You are highly data-driven: you define KPIs, monitor performance, and act early when trends point to risk or opportunity
You're comfortable operating with a lot of ownership and ambiguity - and you enjoy building the plane while flying it
You can manage senior stakeholders at universities (and internally) with clear communication, strong follow-up, and calm escalation handling
You're obsessed with customer outcomes - you care about delivering real value, not just 'closing tickets.'
Company
Housr
The quick and easy way to find student housing in the UK and US
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$11.89MKey Investors
Bachmanity Capital
2025-10-27Series A· $10M
2023-12-11Seed· $1.88M
Leadership Team
Harry Neil Panter
Co-Founder, CEO
Ben Clayton
Co-Founder, CTO
Recent News
BusinessCloud
2026-01-16
2025-11-11
2025-11-05
Company data provided by crunchbase