Acro Service Corp · 20 hours ago
Call Center Agent
Warren, MI, US
Full-time
Onsite
Entry, Mid Level
2+ years expAcro Service Corp is a premier supplier recognized among the Best & Brightest Companies to Work For. They are seeking a Call Center Agent who will be involved in forecasting contact volumes and performance metrics while collaborating with internal customers to improve service efficiencies.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group and report on actual vs. forecasted volumes
Create, modify, and maintain forecast models that accurately predict contact center impacts given changes in various operating assumptions
Collaborate with various internal customers on impact analysis for proposed contact center changes
Collaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided
Collaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies
Perform various analyses, formulate conclusions, and present conclusions to management
Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities
Work with business to develop short-term and long-term financial forecasts and budgets
Generate innovative solutions to drive financial savings and hold business partners accountable to achieving results
Provide variance analysis on forecast performance
Develop and maintain reporting tools that help analyze forecasting trends
Qualification
Required
Need to be local to SE Michigan – expected to be at Warren Tech Center Tues-Thurs
2+ years of non-accounting forecasting/reporting experience
Reporting/Forecasting/Analytics
Workforce Strategies/Previous Call Center experience
MS Excel/Power BI/Nice Lex
Preferred
Bachelors/Associates highly preferred but not a requirement – relevant experience is also accepted
Preferred knowledge of - Minitab, Clarabridge, SQL, PowerBI
Company
Acro Service Corp
With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
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