Stripe · 1 hour ago
Operations Program Manager, Payments
United States
Full-time
Remote
Senior Level
$128K/yr - $191K/yr
5+ years expStripe is a financial infrastructure platform for businesses, aiming to enhance the GDP of the internet. The Operations Program Manager for Payments will improve the efficiency of product development, streamline workflows, and coordinate across departments to support Stripe’s core payment processing products.
FinanceFinTechMobile PaymentsSaaS
Responsibilities
Partner closely with the Payments product team: Understand priorities and bottlenecks to make product launches a success
Streamlining processes and workflows: Identify where work gets bogged down and implements repeatable processes to make collaboration easier. This can include creating standardized templates, establishing clear handoff processes between teams, and removing bottlenecks in the product development lifecycle
Owning operational tasks that sit today with Product and Engineering: In particular tasks that scale with the number of users or require repeatable or automatable patterns. You act as a general enabler for the product org and proactively take on various operational tasks – such as coordinating cross-team meetings, facilitating A/B tests, monitoring post-launch product performance, and triaging product issues to help the product teams deliver
User communication for technical integrations: Many Stripe customers integrate directly into our APIs, and their integration is their main entry point into Stripe. This means that when the product changes, customers must be informed and sometimes make updates on their end. You will own the process of communicating product updates, especially technical changes, to enterprise customers
Beta programs and controlled rollouts: A beta program might involve inviting a handful of friendly customers (or internal users) to try a new feature in a limited production release. You would help define the scope of the beta, criteria for participant selection, and the feedback collection process. You act as the point of contact for beta customers – providing them with instructions, tracking any issues that arise, and funneling feedback to the product and engineering teams
Data analysis and customer feedback management: You help the team make the most of the data and feedback collected from users , for instance in the context of a Beta product testing
Overall, you accelerate feedback loops, increase operational efficiency, and ultimately help the product organization deliver better outcomes faster
Qualification
Required
5+ years of experience in operations program management, product operations, and/or product management
Excellent program management skills with experience managing complex, cross-functional projects with multiple functional stakeholders
Ability to run programs with multiple workstreams, quickly gathering enough context on each to drive the right outcomes and decisions
Excellent written and verbal communication with the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales
Demonstrated ability to thrive in 'influence without authority' environments
Experience facilitating meetings with a strong focus on driving goals and outcomes
Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions
A 'can do' attitude, comfort with ambiguity, and ability to juggle multiple priorities simultaneously
Customer-centric and strategic mindset. You demonstrate a strong sense of customer empathy and an ability to think about what will improve the user experience
Adaptability is key – we're starting a new team and you should be comfortable defining your role as we go and wearing many hats
Exceptional organizational skills and attention to detail
Preferred
Experience in an externally facing role engaging with users
Experience working with SQL and using data to identify trends, generate insights and solve problems
Experience working in a high-growth technology startup
Experience working in a fintech or payments-focused technology company
Benefits
Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends
Company
Stripe
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
5001-10000 employees
H1B Sponsorship
Stripe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)
Funding
Current Stage
Late StageTotal Funding
$9.44BKey Investors
Tiger Global ManagementThrive CapitalFounders Fund
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown
Leadership Team
Steffan Tomlinson
CFO
Aitor Guevara
Head Of Engineering
Recent News
2026-01-23
CB Insights
2026-01-23
2026-01-22
Company data provided by crunchbase