New System Laundry · 2 hours ago
Customer Service Representative - Route & Customer Success, Kent, WA
Kent, WA
Full-time
Onsite
New Grad, Entry LevelNew System Laundry is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. They are hiring a route-based Customer Service Representative to manage customer relationships, inventory levels, and ensure prompt service delivery.
CommercialFacility ManagementHealth CareLaundry and Dry-cleaningRentalService IndustryTextiles
Responsibilities
Deliver/pick up linens & supplies; verify tickets and collect signatures
Manage customer inventory levels (keep them stocked—not buried)
Use mobile tools to document service, routes, and updates
Handle customer issues professionally (fix what you can, escalate what you can’t)
Identify add-ons that genuinely help customers (mats, paper/soap, aprons, etc.)
Collect payments when needed and keep documentation accurate
Drive safely, complete pre/post-trip inspections, and support our safety culture
Qualification
Required
Valid driver's license; comfortable driving a box truck (training provided)
Able to lift/push/pull up to 50 lbs. repeatedly
Comfortable using mobile apps daily
Background check + drug screening required for fleet drivers
Company
New System Laundry
New System Laundry offers rental, image design, facility and linen management services for the healthcare and restaurant industry.
Founded in 1917
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Darin Danner
Chief Operating Officer
Zach Swyt, SHRM-CP
Talent Partner
Company data provided by crunchbase