Tom Thumb Supermarket · 4 hours ago
Home Shopping Manager
Fort Worth, TX
Full-time
Onsite
Mid LevelTom Thumb Supermarket is seeking a Home Shopping Department Manager to lead their E-Commerce team responsible for online grocery order management. This role involves overseeing daily operations, ensuring product quality, and driving E-Commerce sales while managing a team of 15-30 associates.
Consumer GoodsE-CommerceFood and BeverageRetail
Responsibilities
Lead day-to-day E-Commerce operations and supervise picker performance
Ensure produce quality, correct product dating, and accurate order selection
Maintain a minimum picking standard of 90 picks per hour
Audit order accuracy, staging, and on-time readiness for delivery
Coordinate with Store Director, department heads, receivers, and vendors to ensure product availability
Manage the re-shop process to reduce out-of-stocks and substitutions
Maintain 97% in-stock fulfillment, less than 3% out-of-stocks, and zero missing items
Participate in weekly meetings with store leadership
Observe shoppers and drivers to ensure best practices are followed
Partner with store leadership to interview, hire, train, coach, and mentor associates
Create effective work schedules to meet performance and efficiency goals
Communicate with customers proactively and respond to inquiries or concerns
Process refunds promptly
Assist drive-up customers and delivery service partners
Manage E-Commerce equipment, assets, and undelivered product
Use internal systems to manage orders, reporting, communication, and business directives
Qualification
Required
Leadership experience required
High school diploma, GED, or equivalent
Proficiency with computers and tools such as Microsoft Office (Outlook, Excel, Word), Manhattan, VTIL, Fix Exceptions, and Power BI
Strong customer service abilities and relationship-building skills
Attention to detail and strong personal integrity
Ability to prioritize, multitask, and make effective business decisions
Strong written and verbal communication skills
Effective training and coaching abilities
Preferred
Customer service or retail experience preferred
Experience working in team environments
Company
Tom Thumb Supermarket
Tom Thumb | DFWs Grocer Since 1948 At Tom Thumb, we’re proud to be a trusted part of the Lone Star State for over 75 years.
Founded in 1948
10001+ employees
Funding
Current Stage
Late StageLeadership Team
B
Bob Cullum
Founder
J
J.R. Bost
Founder
Recent News
2025-11-08
2025-09-28
Seattle TechFlash
2025-08-06
Company data provided by crunchbase