Prime Storage · 16 hours ago
Customer Service Representative - NY
Saratoga Springs, NY
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $21/hrPrime Group Holdings, LLC is a leading private equity real estate firm focused on self-storage and alternative real estate asset classes. The Customer Service Representative will handle inbound calls related to storage facilities, providing service-focused support and engaging in sales conversations with potential guests.
Real EstateSelf-Storage
Responsibilities
Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience
Communicate clearly and professionally to ensure every guest feels valued and understood
Embody company values by providing friendly, efficient support and contributing to a positive team culture
Collaborate with team members and share insights to continuously improve our service offerings
Respond promptly to every inbound call, treating each customer with equal importance and urgency
Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience
Offering knowledgeable assistance regarding services, policies, and procedures
Troubleshoot and resolve customer issues, escalating complex cases as needed
Maintain accurate records of customer interactions and follow-up actions
Qualification
Required
High School Diploma or GED required
A genuine passion for hospitality and customer care
Strong attention to detail with the ability to meet expectations and deadlines
Ability to manage multiple tasks effectively
Capability to handle sensitive and confidential information with discretion
Proficiency in Microsoft Office applications and web-based tools
Excellent written and verbal communication skills
Comfort working both independently and as part of a team
Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement
A desire to grow within the company, taking pride in serving our guests
Preferred
Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests
Bilingual Preferred
Benefits
Health, dental, life, vision, short-term disability and long-term disability insurance
A 401(k) program with a company “matching” policy
Paid time off and paid holidays
Career advancement opportunities
Company
Prime Storage
Prime Storage is a storage facility provider company offering simple, affordable, and local self-storage services across the United States. It is a sub-organization of Prime Group Holdings.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageRecent News
Multi-Housing News
2023-08-23
Company data provided by crunchbase