AEROCONTACT · 4 days ago
Customer Support Specialist (H/F) - SAFRAN POWER UNITS DALLAS, INC.
Grand Prairie, TX
Full-time
Onsite
Entry, Mid Level
2+ years expAEROCONTACT is part of the international high-tech group Safran, operating in aerospace, space, and defense. The Customer Support Specialist will ensure customer satisfaction by acting as a liaison for customers to the global Safran Power Units family, coordinating communications, monitoring schedules, and managing contracts.
Corporate TrainingRecruitingTraining
Responsibilities
Coordinates accurate and timely communications between customers and Safran Power Units personnel in order to ensure customer satisfaction
Monitors production and MRO schedules to ensure delivery schedule compliance
Inducts customer equipment into repair process
Receives, reviews and acts upon solicitations, requests for quotes, customer purchase orders while ensuring compliance with export control requirements
Advises executive management on government contracting and procurement practices in order to ensure compliance with all applicable directives
Administers contracts to include amendments or extensions, invoicing and collections in order to maintain close knowledge of customer's requirements and satisfaction
Proactively seeks ways to improve service and bring added value to the group and customer
Prepares required reports for external customers, internal customers, DCMA, DCAA and others in order to comply with contract reporting requirements
Develops procedures, identifies problems, and recommends solutions to fulfill customer and company objectives
Has authority to act at his/her own discretion, with short-term review by the General Manager
Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the company
Qualification
Required
Excellent interpersonal skills with two to five years of related customer support experience in a technical enterprise preferably aerospace
Associate's degree, or equivalent combination of education and experience
Intermediate Level Microsoft Office: Outlook, Word, Excel, PowerPoint, and experience using SAP
Initiative to look forward and seek solutions for questions the customer has not yet asked
Ability to multitask in a flexible environment
Knowledge of professional practices, sources of information, and rules and regulations (FARs, DFARs, and export control) that must be interpreted, adapted, and applied to the unique requirements of the company and its customers
Demonstrate project management experience, including filing, record keeping, preparation of proposals, and knowledge of contractual agreements
Company
AEROCONTACT
Aerocontact is an aviation company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase