Senior Customer Service Representative jobs in United States
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Sellars · 2 weeks ago

Senior Customer Service Representative

positionMilwaukee, WI
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date2+ years exp

Sellars is seeking a Senior Customer Experience Representative to provide exceptional support to customers and act as a subject matter expert on key customer issues. The role involves managing orders, solving problems, and building lasting customer relationships while coordinating with internal teams to ensure customer satisfaction.

Building MaintenanceCleanTechCommercialConsumer GoodsFacilities Support ServicesManufacturingRecyclingTextiles
Hiring Manager
Laya Good
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Responsibilities

Partner with the sales & marketing team to support customer accounts and resolve issues quickly and professionally
Act as a liaison between retail and commercial customers/distributors and internal teams, to ensure smooth communication and customer satisfaction
Serve as a back-up or provide assistance to the Customer Experience Lead when necessary
Process and monitor customer orders accurately, ensuring timely fulfillment from scheduling through shipping
Coordinate credit, planning, shipping, and logistics to meet delivery expectations
Provide order updates, delivery details, and status reports as needed
Hit agreed upon daily, monthly and annual KPI’s for the individual and department
Handle incoming customer inquiries via phone or email with a solutions-focused mindset
Strong knowledge product and application questions, providing accurate pricing, availability, and other information
Investigate complaints and coordinate with the Customer Experience Supervisor to determine root causes and implement corrective actions
Resolve billing/payment issues, issue credits, and manage rebate processes as needed
Maintain accurate customer files and order records in all online systems including the CRM

Qualification

Customer Relationship ManagementOrder ManagementProblem-solvingMicrosoft ExcelCRM experienceVerbal communicationWritten communicationOrganizational skillsCollaborative work

Required

2-4 years experience in a customer service or order management role, preferably in manufacturing
Strong verbal and written communication skills with a customer-first attitude
Excellent problem-solving, follow-through, and organizational skills
Ability to work collaboratively in a fast-paced environment
Proficiency with Microsoft Excel, Word, Outlook

Preferred

ERP and CRM (HubSpot or equivalent) experience preferred

Benefits

Medical insurance
Flex Spending Account
Dental
Vision
Voluntary Supplemental insurance
Employee Assistance Program
Short-term Disability
Long-term Disability
401K (100% company match on the first 4% & total company match of 5%)
Employee Referral

Company

Sellars

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Sellars manufactures shop towels, disposable wipers, towel and tissue, and absorbents that are made with recycled fibers.
dateFounded in 1985
location
Milwaukee, Wisconsin, USA
people-size201-500 employees
web-link
https://www.sellarscompany.com/

Funding

Current Stage
Growth Stage
Total Funding
$34.59M
Key Investors
Wisconsin Fast Forward
2023-07-25Grant· $0.24M
2022-12-28Series Unknown· $2.89M
2021-01-04Series Unknown· $20.49M

Leadership Team

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Martyn Davis
President and Chief Technology Officer
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John Lutz
Chief Financial Officer
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Recent News

PR Newswire
Sellars Celebrates Manufacturing Month and 40th Anniversary
2025-10-06
wisconsin.gov
DWD Announces Almost $1.3 Million in Wisconsin Fast Forward Worker Training Grants
2025-02-05
BizTimes - Milwaukee Business News
Four local manufacturers get more than $372,000 in Fast Forward grants to train workers
2023-08-01
Company data provided by crunchbase