Apply on Employer Site

Amazon · 5 hours ago

Sr. Technical Account Manager (Partners), Global Enterprise Services

Bellevue, Washington, USA

Full-time

Onsite

Senior Level

$154K/yr - $208K/yr

5+ years exp

Amazon is seeking a Sr. Technical Account Manager to join their Global Enterprise Services organization, supporting their partner ecosystem for the Amazon Leo initiative. The role involves serving as the primary technical point of contact for strategic reseller partners and providing dedicated technical support to ensure high standards in service delivery.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Serve as primary technical point of contact for strategic partners post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels

Provide proactive technical guidance to partner technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards

Coordinate engineering support resources and drive technical optimization initiatives across the partner ecosystem

Manage technical support processes for partner-reported issues, ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities

Engage partners and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols

Develop and refine partner-facing technical collateral, integration guides, and troubleshooting documentation

Work closely with Partner Success Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance

Identify opportunities to improve partner technical capabilities through training, certification programs, and technical enablement initiatives

Coordinate with Customer Delivery Engineers (CDEs) for complex partner integrations requiring custom technical solutions

Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams

Qualification

Technical engineering experienceDesign/implementation/operations24x7 operational servicesCustomer-facing environmentTechnical supportTechnical guidanceProblem-solving

Required

5+ years of design/implementation/operations/consulting with distributed applications experience

5+ years of technical engineering experience

Preferred

Experience in a 24x7 operational services or support environment

Experience in internal enterprise or external customer-facing environment as a technical lead

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave

Company

Amazon

Glassdoor3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

Funding

Current Stage

Public Company

Total Funding

$8.11B

Key Investors

AmazonKleiner Perkins

2023-01-03Post Ipo Debt· $8B

2001-07-24Post Ipo Equity· $100M

1997-05-15IPO

Leadership Team

Douglas J. Herrington

CEO, Worldwide Amazon Stores

Werner Vogels

VP & CTO

Recent News

WBJournal.com

Amazon inks 450K-sq.-ft. lease at Uxbridge distribution site

2026-01-23

Entrepreneur.com

Amazon’s New Store Is So Big It Could Fit Two Target Stores Inside

2026-01-23

Japan Today

Saks' bankruptcy filing creates uncertainty for iconic stores, suppliers and shoppers

2026-01-23

Company data provided by crunchbase