Nature's Bakery · 4 days ago
Director, Logistics and Customer Operations
Chicago, IL
Full-time
Onsite
Director/Executive
8+ years expNature's Bakery is seeking a Director of Logistics and Customer Operations to lead and optimize logistics and customer operations. This role focuses on ensuring seamless order fulfillment and driving customer satisfaction through collaboration with various teams and continuous improvement initiatives.
Health CareNutritionSnack Food
Responsibilities
Direct logistics operations including warehousing, transportation, and distribution
Optimize logistics networks to ensure timely and cost-effective delivery of products
Manage relationships with third-party logistics providers and carriers
Ensure compliance with all regulatory requirements related to transportation and warehousing
Implement best practices in inventory management, shipping, and receiving
Oversee all aspects of customer service, order management, and fulfillment processes
Develop and implement strategies to enhance customer experience and satisfaction
Manage Customer Specialist team and ensure high performance and engagement
Establish and monitor key performance indicators (KPIs) for customer operations
Resolve escalated customer issues and complaints promptly and effectively
Lead continuous improvement initiatives to streamline operations and reduce costs
Analyze operational data to identify trends, inefficiencies, and opportunities for improvement
Develop and execute logistics and customer operations strategies aligned with business goals
Drive digital transformation and automation projects within customer operations and logistics
Build, coach, and develop a high-performing operations and logistics team
Collaborate with sales, supply chain, IT, and finance to support business objectives
Communicate effectively with senior leadership, providing regular updates on performance and initiatives
Develop and manage budgets for customer operations and logistics departments
Monitor expenses and implement cost-control measures
Negotiate contracts with logistics providers and vendors
Qualification
Required
Bachelor's degree in Business, Supply Chain Management, Logistics, or related field
8+ years of experience in customer operations, logistics, or supply chain management, with at least 3 years in a leadership role
Strong understanding of logistics, transportation, warehousing, and customer service best practices
Proven track record of driving operational improvements and customer satisfaction
Excellent leadership, communication, and interpersonal skills
Proficiency in ERP systems, logistics software, and data analysis tools
Up to 20% travel is required
Preferred
Master's degree in Business, Supply Chain Management, Logistics, or related field
Benefits
Medical, dental, and vision insurance offered for eligible employees
401(k) plan with a company match that vest on day 1 of eligibility
Paid vacation
Paid time off
Holiday pay (11 days)
Paid short-term disability
Paid life insurance
Banfield Pet Insurance Discounts
Wellness Benefits and Discounts
Employee Assistance Program
Company
Nature's Bakery
Nature's Bakery is an on-the-go snack foods brand that supports health conscious living and active lifestyles.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-12-02Acquired
Leadership Team
Lauren Spear
CEO and General Manager
Recent News
Food Business News
2025-12-22
2025-10-03
Food Business News
2025-09-24
Company data provided by crunchbase