griddable.io · 8 hours ago
Senior Director, Customer Success Manager (Core Clouds/Consumer Business Services)
Greater Indianapolis
Full-time
Hybrid
Director/Executive
10+ years expGriddable.io is seeking a Senior Director to lead their Core Platform business, managing a team of Customer Success Managers supporting Consumer Business Services customers. This role involves developing strategies for Signature Success Plan fulfillment and growth, ensuring high standards for value delivery and customer impact.
AnalyticsBig DataCloud Data ServicesData IntegrationInformation TechnologySaaSSoftware
Responsibilities
Lead a team of Customer Success Managers, fostering high standards for value delivery and customer impact
Address and resolve customer blocking issues in collaboration with individual contributors
Partner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams. Develop a point of view for Signature value to help grow Signature within the Consumer Business Services portfolio
Work closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffing
Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed
Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training
Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders
As a Frontline Manager, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty
As a Frontline Manager, be responsible for delivery metrics, ensuring consistent progress and results
Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives
Qualification
Required
Possess a minimum of 10+ years with direct experience in customer advisement and team management
Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks
Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels
Showcase a proven track record in talent management, including recruitment, retention, and development
Familiarity with Salesforce's product offerings, services (Sales Cloud, Service Cloud, Agentforce, Data 360), and the larger Consumer Business Services landscape
Company
griddable.io
Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$8M2019-01-28Acquired
2018-02-28Series A· $8M
Leadership Team
Burton Hipp
VP of Engineering/Founder
Company data provided by crunchbase