Esri · 8 hours ago
Customer Service Representative
Redlands, CA
Full-time
Onsite
Entry Level
$19.10/hr - $33/hr
1+ years expEsri is a company committed to creating positive global change through GIS technology. They are seeking a Customer Service Representative to deliver exceptional customer experiences, manage the order lifecycle, collaborate across teams, and drive operational excellence.
3D TechnologyAnalyticsBig DataCivicTechData VisualizationInternet of ThingsMapping ServicesRemote SensingSoftware
Responsibilities
Deliver exceptional customer experiences: Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support that strengthens customer relationships
Own the order lifecycle: Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards
Collaborate across teams: Partner with internal departments to resolve complex issues, provide insights, and ensure customers receive comprehensive solutions
Drive operational excellence: Analyze processes, identify areas for improvement, and contribute to initiatives that enhance efficiency and customer satisfaction
Champion continuous learning: Stay informed on systems and best practices to provide knowledgeable guidance and support evolving customer needs
Qualification
Required
1+ years of professional or customer service experience in a similar position, supporting similar responsibilities
Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment
Ability to use resources to research issues and manage complex customer inquiries
Customer oriented with a high level of professionalism
Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change
Experience with Microsoft Office Suite
High School diploma or equivalent
Preferred
Bachelor's in business or related field
Minimum typing speed of 35 wpm
Knowledge of SAP and Salesforce
Basic knowledge of Microsoft Excel
Benefits
Medical
Dental
Vision
Basic and supplemental life insurance for employees (and their families)
401(k)
Profit-sharing programs
Minimum accrual of 64 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Company
Esri
Esri is a software company that devolops geographic information system software, location intelligence, and mapping.
5001-10000 employees
H1B Sponsorship
Esri has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
Funding
Current Stage
Late StageLeadership Team
Jay Theodore
Chief Technology Officer
Adam Mollenkopf
Real-Time & Big Data GIS Capability Lead
Recent News
2026-01-09
Company data provided by crunchbase