Make-A-Wish America · 11 hours ago
Senior Manager, Learning, Development and Culture
United States
Full-time
Remote
Mid, Senior Level
$98K/yr - $133K/yr
5+ years expMake-A-Wish America is the world's largest wish-granting organization, dedicated to granting the wishes of eligible children. They are seeking a Senior Manager for Learning, Development and Culture who will advise on and implement enterprise-level learning strategies while fostering a culture of inclusion and belonging within the organization.
CharityChildrenHealth CareNon Profit
No H1B
Responsibilities
Identify and assess future and current organizational learning needs by building partnerships, gathering input from key organizational stakeholders, and provide recommendations and creative solutions based upon findings
Align Culture and Learning by integrating the principles of psychological safety and inclusion
Provide coaching and mentoring to emerging leaders, in partnership with HR Business Partners
Collaborate across the People/HR team to promote and build workplace optimization through various tools and programs (ex, LMS, change management, leadership development programs)
Research, effectively design, develop, and continuously refine customized training content in multiple modalities (e.g. blended, virtual instructor-led, e-learning, guides, and resource materials)
Evaluate L & D requests from other groups/departments, determine approach and measures of success, etc
Facilitate learning programs, courses, and workshops, across the National Office and Chapters
Evaluate existing learning solutions for efficiency, effectiveness, and/or for potential leverage and broader usage
Identify and implement program improvements, tools, and technology to enhance processes for learning execution
Assess and define parameters for delivering and measuring learning; continually review opportunities for improvement and establish metrics for success
Evaluate and manage external vendors as needed
Develop and deliver enterprise learning and innovation strategy that ties to the overall Strategic Plan
Create training and development content using instructional design techniques and tools (e.g. Articulate 360, RISE, adult learning tools and strategies)
Understand and leverage digital and AI solutions
Collaborate across HR/People and IT teams to ensure data integrity/reporting, and process documentation and system improvement such as MAW LMS
Qualification
Required
Bachelor's degree in human resources, education, business, or related field required
5+ years of experience in Learning & Development and/or Organizational Development and Instructional Design experience
2+ years in a leadership role
A clear understanding of the employee life cycle and workforce trends
Demonstrated superior communication skills (verbal, written and presentation)
Experienced in creating learning and development experiences that promote a culture of inclusion and belonging
Demonstrated experience in providing training using a variety of training platforms/techniques (i.e. classroom, e-learning, webinars, gaming, etc.)
Knowledge of instructional design theory and Adult Learning Principles
Familiarity with learning technology ranging from LMS to web-enabled learning solutions such as Articulate, WellSaid etc
Advanced knowledge of Microsoft Suite, including Word, Excel and PowerPoint required in addition to training
Demonstrated ability to collaborate to build and execute learning strategies across multiple departments, geographies, and stakeholders
Experience directly leading others
Experience leading and influencing others without direct authority, and across geographically dispersed groups
Demonstrated ability to organize and prioritize work and make timely decisions
Ability to manage multiple large-scale projects coordinating both internal and external resources
Creative instructional design and development capabilities
Exceptional facilitation and training delivery skills
Strong communication and relationship management skills
Excellent writing and editing skills, and strong attention to detail
Demonstrated critical thinking and solutioning skills
Operate effectively and with agility in a fast-paced environment
Preferred
Preferred certifications: Enneagram, DISC, MBTI, Korn Ferry 360, EQI, SL, Prosci
Benefits
Comprehensive benefit package, effective day 1: Medical, Vision•, Dental•, Wellness
Competitive compensation with annual incentive potential
Health Savings Account and Flexible Spending Account Options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability•, Long Term Disability• and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
The organization will send a laptop, 24" monitor, and a docking station/adaptor to new hires
Up to 15 PTO days
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave
Employee Awards and Recognition Programs
Individual and Leadership Development
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Monthly premiums paid for the employee for vision, dental, and short/long term disability.
Company
Make-A-Wish America
Together, we create life-changing wishes for children with critical illnesses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Diane Kuppermann
President & CEO
Joan Mazak
President/CEO
Recent News
2026-01-23
2025-12-01
Company data provided by crunchbase