Newsela · 2 weeks ago
Customer Support & Billing Specialist (Remote, Philippines)
United States
Full-time
Remote
Entry Level
1+ years expNewsela is looking for a dedicated Support & Billing Specialist to join their remote team. In this role, you will be a primary point of contact for customers, guiding them through the subscription and renewal process while managing billing inquiries and interactions.
EdTechEducationE-Learning
No H1B
Responsibilities
Conduct phone calls and emails to schools to facilitate timely renewals
Generate quotes, process orders, and manage invoicing
Discuss billing information with customers which includes payment timing, billing address information, and due dates
Assist customers with basic troubleshooting and account inquiries
Use Google Sheets and Salesforce or Excel to track customer interactions and billing cycles
Qualification
Required
At least 1 year of customer service or billing experience with a U.S.-based company
Proficiency in Google Docs and Spreadsheets (Excel or Salesforce experience is a plus)
Exceptional organizational and communication skills
Written and verbal English fluency
Experience working US based hours (PHL night shift)
Candidates must have access to and be willing to use their personal computer or laptop for this role. The device can be a Mac (Apple) or PC product
Company
Newsela
Newsela is an Ed-tech startup that takes content from trusted providers and turns it into learning materials.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$172.16MKey Investors
Franklin Templeton,TCVTCVKleiner Perkins
2021-02-25Series D· $100M
2019-03-13Series C· $50M
2017-02-01Series B
Leadership Team
Pep Carrera
Chief Executive Officer
Dan Cogan-Drew
Co-Founder and Chief Academic Officer
Recent News
Government Technology US
2026-01-24
Company data provided by crunchbase