Lowes Foods · 9 hours ago
Assistant Guest Service Mgr FT
240 Market View Drive
Full-time
Onsite
Mid LevelLowes Foods is a retail store focused on providing excellent customer service, and they are seeking an Assistant Guest Service Manager. The role involves supervising guest service operations, ensuring compliance with service standards, and training staff to enhance the checkout experience for guests.
Food and BeverageInternet
Responsibilities
To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager
To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies
Supervise and perform all functions related to sales related assets
Assume the duties of the Department Manager in their absence
Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times
Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides
Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list
Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally
Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts
Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity
Ensures all unused check lanes are blocked off when not in use
Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control
Provides training and direction to hosts not meeting the front porch standards
Communicates to the guest service manager, problem areas and hosts not meeting performance standards
Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level
Prepare weekly cash report and accompanying documentation
Maintain sales related information
Process invoices and transfers as assigned
Process beer/wine payments
Prepare bank deposits according to policy
Handle payroll check approval/cashing according to company policy
Ensure that an accurate daily cash count is completed
Process guest needs such as money orders, stamps, lottery tickets, etc
Process returned checks according to policy
Ensure the security of the cash office and store funds
Maintain accountability standards of cashier tills
Maintain supplies needed for front porch and cash office
Monitor and analyze the Operator Activity Report
Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy
Perform all other duties as assigned by management
Qualification
Required
Friendly, outgoing personality
Ability to work well with others
Ability to lift 25 lbs. occasionally and 15 lbs. constantly
Ability to read and understand information and direction
Knowledge of front porch operations
Ability to supervise people including training and development
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
Effective communication and guest service skills
Must be at least 18 years old
Ability to stand for extended periods of time
Demonstrate successful use of math skills
Ability to work well with computers
Company
Lowes Foods
Carolinas based grocery chain with 75x locations
Founded in 1954
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jim Lowe
Founder
Tim Lowe
President
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