East West Bank · 4 hours ago
Director of Information Technology Operations
El Monte, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$200K/yr - $300K/yr
12+ years expEast West Bank is a premier financial institution serving as a bridge between the East and West. The Director of IT Operations is responsible for ensuring the stability and operational excellence of the bank’s technology environment, overseeing production operations, incident management, and service availability.
BankingFinanceFinancial Services
No H1B
U.S. Citizen Only
Responsibilities
Own 24x7 production operations across infrastructure, platforms, and applications
Ensure high availability, performance, and reliability of critical banking systems
Lead incident, problem, and change management, including executive communications for major incidents
Establish clear service ownership and operational accountability for all systems
Own operational resilience, including:
+ Disaster Recovery (DR) testing and readiness
+ Business Continuity (BCP) coordination
+ Reduction of single points of failure
+ Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR)
Partner with Risk, Compliance, and Audit on:
+ Regulatory exams and audits
+ Issue remediation and control design
+ Evidence and reporting
Establish and mature ITSM practices (Incident, Problem, Change, Request)
Manage IT services centered around operational KPIs and performance objectives:
+ Availability and uptime
+ Incident trends and root causes
+ Change success rate
+ Ticket volumes and aging
Drive a data-driven operations culture focused on continuous improvement
Oversee application support functions, including:
+ L2/L3 support
+ Release support and production readiness
+ DR testing and failover support
Oversee infrastructure operations, including:
+ Compute, storage, network, and end-user platforms
+ Data center and cloud operations
+ Capacity and performance management
Manage strategic vendors and service providers, ensuring SLAs, cost discipline, and accountability
Build and scale global delivery models, including:
+ Clear role definitions and RACI
+ Knowledge transfer and runbooks
+ Performance management and quality controls
Reduce dependency on vendors through internal capability building where appropriate
Drive increased automation across operations (monitoring, ticket triage, remediation)
Improve observability and tooling to proactively detect and prevent issues
Partner with Engineering and Architecture to:
+ Improve production readiness
+ Shift left on operational concerns
+ Reduce operational toil and technical debt
Lead, develop, and retain high-performing operations leaders and teams
Serve as a trusted partner to:
+ CIO and executive leadership
+ Business and product owners
+ Cybersecurity and Risk
Communicate clearly during incidents, audits, and executive reviews
May perform other duties as assigned
Qualification
Required
12+ years of IT experience with significant leadership in IT Operations
Experience in financial services or highly regulated environments
Strong background in: Production operations, Incident and problem management, Disaster recovery and business continuity
Experience managing large, hybrid environments (on-prem + cloud)
Proven ability to manage vendors and offshore/captive teams
Strong executive communication skills
Preferred
Experience supporting banks approaching or exceeding $50–$100B in assets
Familiarity with regulatory expectations (e.g., FFIEC, FRB, OCC)
Experience modernizing IT operations (automation, SRE, observability)
ITIL or similar service management framework experience
Company
East West Bank
East West Bancorp is a publicly owned company with $22 billion in assets. The Company’s wholly owned subsidiary, East West Bank, is one of
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-08IPO
Leadership Team
Christopher J. Del Moral-Niles
EVP & Chief Financial Officer
Diana Liu
Executive Assistant and Project Manager
Recent News
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