AJS Hotels · 2 days ago
Front Office Manager
Louisville, KY
Full-time
Onsite
Mid, Senior Level
5+ years expAJS Hotels is seeking a Front Office Manager for their Embassy Suites by Hilton property. The role involves supervising Front Office operations to ensure guest satisfaction while maximizing room revenue and leading a team of Front Office Agents.
HospitalityProperty DevelopmentProperty Management
Responsibilities
Assist in ensuring guest satisfaction while maximizing room revenue by supervising Front Office operations
Complete the checklist as designed to expedite check-ins for guests. Specifics to include VIP guests, arranging amenities, blocking room, running daily reports and maintaining the logbook
Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place
Assist in motivating, supervising, coaching, developing, empowering and disciplining the Front Office Agents
Respond to guests' special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
Ensure Standard Operation Procedures are being followed by Front Office staff
Establish a positive and effective working relationship with all departments in the hotel
Assist in controlling open and closed dates, availability and condition of rooms
Complete weekly supply inventories to ensure adequate pars of such
Provide a positive, enthusiastic, and productive work environment through setting an example and consistency of daily work habits and standards
Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques
Keep the Rooms Manager informed of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions
Supervise a mid/large team of support, production, craft or lower-level professional employees
May manage elements/portions of a budget
Primary contribution is supervising other people
Schedules work, approves vacation and manages overtime
Assigns and checks work, provides guidance, training, day-to-day direction
Knowledge of Front Office policies and procedures and those relating to the safety and security of guests and hotel property
All duties as assigned
Qualification
Required
Minimum 3 years of a lead role or supervisory experience
Minimum 5 years Front Office experience in a hotel required
Must have the ability to handle stress and pressure while maintaining composure
Must have the ability to resolve problems effectively and in a positive manner
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Must be detail oriented and have strong organizational skills
Must have proper telephone etiquette
Must be able to multi-task and to meet deadlines
Basic computer skills including Microsoft Office Software including Word and Excel are required
Ability to read, write and speak English to prepare complex reports of room availability and revenues generated
Basic mathematical skills and considerable skills using a calculator to prepare moderately complex mathematical calculations without error
Must be able to work a flexible schedule including nights, holidays and weekends as business demands
Professional appearance and demeanor required
Must be able to communicate effectively with all levels of Management
Preferred
College degree preferred
Prior experience using Epitome is a plus
Company
AJS Hotels
AJS Hotels is a hospitality firm that provides property management, design, marketing, and development services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Holly King
Executive Assistant To Chief Executive Officer
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