IMG Academy · 22 hours ago
Customer Support Specialist
Bradenton, FL
Full-time
Onsite
New Grad, Entry LevelIMG Academy is the world's leading sports education brand, providing a holistic education model for student-athletes. The Customer Support Specialist will work with families to coordinate training logistics and support them during the onboarding process, ensuring a positive experience for campers.
EducationFitnessRecreationSports
Responsibilities
Effectively communicating with clients about requirements and expectations for their training experience
Identify and sell add-on products such as transportation, gear packages, off-campus trips etc. as well as upgrading their current training program
Determine customer needs and expectations while making expert recommendations to maximize the customer’s experience
Properly and effectively use the necessary CRM software to track pipeline, sales, scheduled follow-ups and record of pertinent notes for each customer
Demonstrate product knowledge in all areas of the camp program, sports, & IMG campus
Manage new camp enrollees, current campers, post-camp concerns/questions
Act as a liaison and point of contact between staff and campers specifically when they have concerns about the overall training experience before, during, and after time on campus
Maintain close relationship with Camp Directors to generate beneficial outcomes for both the camper and IMG Academy
Identify new opportunities for business development designed to increase camp program enrollment
Provide coverage, manage, and assist with the clearance of registration forms for camp and boarding school
Assist with overflow of needs from other departments especially during peak seasons on campus
Manage time effectively, meeting personal, and company goals and working effectively with other members of the advisor team
Provide support for Camp Advisors including adding products, completing email request, providing solutions to concerns
Manage the general Camp Service email and phone line to fulfill customer request
Manage the clearance of registrations forms for camp and boarding school
Provide coverage during check-ins to answer questions and assist with sales needs
Adhere to all company policies, procedures, and business ethic codes
Other duties as assigned
Qualification
Required
Sports Marketing, Sports Management, Hospitality or related business degree
Provides a world-class customer experience to IMG Academy camper's and their family
General knowledge of sports
Experience with high-volume calling
Experience with MS Office, Outlook, or CRM System
Desire to work collaboratively with colleagues
Excellent written and verbal communication skills
Attention to detail
Ability to work flexible hours to include nights, weekends and holidays is required
Requires a background check upon offer
Requires a drug test upon offer
Preferred
Bilingual (Spanish, Japanese, Chinese)
Benefits
Comprehensive Medical, Dental and Vision
Flexible Spending Account and Health Savings Account options
401k with an Employer Match
Short Term and Long Term Disability
Group and Supplemental Life & AD&D
Gym Discount Program
Pet Insurance
Wellbeing Program
And more!
Company
IMG Academy
IMG Academy is a sports, performance, and educational institution.
Founded in 1978
501-1000 employees
H1B Sponsorship
IMG Academy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (6)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Patricof Co
2023-11-28Private Equity
2023-04-25Acquired
Leadership Team
Grace Mashore
Senior Director, Product and Strategic Growth
Recent News
Sports Business Journal
2025-11-19
2025-08-20
Company data provided by crunchbase