Attentive · 5 hours ago
Manager, Customer Success - New Verticals
United States
Full-time
Remote
Mid, Senior Level
$145K/yr - $155K/yr
5+ years expAttentive is an AI marketing platform focused on redefining brand and customer connections through personalized marketing. The Manager of the Strategic New Verticals Customer Success Team will lead a team of Customer Success Managers, driving customer engagement and success across diverse e-commerce verticals.
Artificial Intelligence (AI)Email MarketingMarketing AutomationMessagingMobilePersonalization
Responsibilities
Establish, nurture, and lead a high-impact CS team that operates with urgency, accountability, and delivers measurable results for our Strategic New Verticals customer base
Execute a proactive CSM motion including Account Prioritization, regular Quarterly Business Reviews, Annual Planning, and Success Plans with a focus on driving NDR
Serve as a cross-functional owner for your team’s book of business, working closely with key cross-functional teams to align on priorities and outcomes
Partner with Sales to drive product expansion by creating value-driven, data-backed business cases that influence with customers to invest more in the partnership/program
Analyze customer data, vertical-specific trends, and use cases to inform strategic decisions and continuously improve the customer experience
Drive the adoption of performance marketing and lifecycle best practices while adapting strategies to fit diverse New Verticals business models
Own renewal outcomes including pricing, packaging, value-selling, and commercial negotiation
Actively support members of the Strategic CS team by providing feedback on calls and written communication, participating in executive-level customer conversations, and addressing real-time needs and escalations
Identify friction points, process gaps, and operational blockers across teams and proactively drive solutions to move the business forward
Collaborate on strategies for team growth and development, emphasizing skill enhancement, performance improvement, and alignment with Attentive’s broader business objectives
Qualification
Required
Minimum of 2 years of people management experience in a high-growth SaaS organization
5–10 years of combined experience in sales, customer success, or account management, ideally supporting complex or emerging customer segments
Proven ability to operate as a cross-functional leader, influencing teams across Sales, Product, Technical/Engineering, and Professional Services without direct authority
Strong entrepreneurial mindset – energized by building and refining processes, removing ambiguity, and driving initiatives from idea to execution
Skilled at creating clear, compelling business cases that align customer outcomes with company objectives
Personable and enthusiastic about coaching and developing employees internally while building trusted relationships with customer stakeholders
Comfortable receiving feedback and committed to continuous learning and improvement
Highly organized, detail-oriented, and data-driven, with strong execution discipline
Experience recruiting, developing, and managing high-performing teams
Benefits
Health & wellness
Equity
Benefits
Company
Attentive
Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.
1001-5000 employees
H1B Sponsorship
Attentive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (21)
2023 (10)
2022 (8)
2021 (8)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
CoatueSequoia CapitalBain Capital Ventures
2023-08-17Secondary Market
2021-03-24Series E· $470M
2020-09-23Series D· $230M
Leadership Team
Amit Jhawar
Chief Executive Officer
Todd Berman
CTO
Recent News
baincapitalventures.com
2026-01-14
Sequoia Capital
2026-01-05
Company data provided by crunchbase