Yale New Haven Health · 17 hours ago
Per Diem Business Associate
Greenwich, CT
Full-time
Onsite
New Grad, Entry LevelYale New Haven Health is committed to integrity, patient-centered care, respect, accountability, and compassion. The Per Diem Business Associate, also known as the Unit Secretary, coordinates clerical and receptionist activities in the Patient Care Unit, ensuring efficient operations and exemplifying service excellence in patient interactions.
Health Care
Responsibilities
Responsible as a unit representative demonstrating service excellence
Acknowledges patients, families, visitors and staff promptly and graciously
Embraces shared goals versus narrower interests: actively cooperative vs. competitive or non-committal
Organizes and maintains the clerical activities of the embryology lab
Interacts with other departments and other medical facilities
Contributes to the fiscal integrity of Greenwich Fertility
Continually seeks ways to sustain and improve one's skills
Listens with an open mind to other's opinions in the spirit of finding and following the best ideas
Treats the people we serve as guests
Welcomes patient, visitors and staff in a warm, friendly manner; is courteous; makes eye contact and smiles; introduces self by name and, when appropriate, by position; addresses people by name whenever possible
Listens to patients, visitors and staff and acts promptly to address concerns
Uses active listening techniques to understand other's needs and acts decisively to resolve problems
Respects the privacy and confidentiality of patients, visitors and staff
Treats all patient related and other discussions with discretion; eliminates gossip; does not discuss patient or hospital business in elevators or other public areas
Presents a professional image
Wears name-badge in a highly visible location; adheres to department dress code; makes sure that appearance is appropriate for professional role
Answers the telephone professionally
Answers the phone promptly following department guidelines; introduces self and department, and as appropriate, offers assistance
Uses a pleasant tone of voice
Maintains a clean and safe environment
Keeps work area safe and clean; keeps hallways clear
Anticipates what services and information people need and takes action to provide it
Watches for clues that patients or visitors require assistance
Asks, 'May I help you?' Escorts them to their destination, if necessary
Encourages people to ask questions
Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit
The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age specific needs, and to provide the care needed as described in the unit's/area's/ department's policies and procedures
Qualification
Required
High School or equivalent
English speaking
Basic clerical, telephone skills and computer/fax experience
Experience with medical terminology
Excellent computer skills
Standing, walking, typing
Company
Yale New Haven Health
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.
Founded in 1996
10001+ employees
H1B Sponsorship
Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (4)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Christopher O’Connor
Chief Executive Officer
Oliver Mayorga
SVP, Chief Medical Officer - Yale New Haven Health, Lawrence + Memorial Hospital/Westerly Hospital
Recent News
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