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NeerInfo Solutions · 18 hours ago

SAP BRIM AMS Service Delivery Manager

United States

Full-time

Remote

Senior Level

NeerInfo Solutions is seeking a BRIM AMS Service Delivery Manager. In this role, you will be involved in business process consulting, guiding teams on project processes, deliverables, and contributing to various aspects of service delivery for SAP AMS services.

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Diversity & Inclusion

Responsibilities

Lead end-to-end delivery of SAP AMS services across S/4HANA, Basis, and Security

Manage multi-location teams and coordinate offshore/onshore delivery models

Ensure adherence to SLAs, KPIs, and contractual obligations

Drive continuous improvement initiatives, including automation, productivity enhancements, and process optimization

Oversee incident, problem, and change management processes in alignment with ITIL standards

Conduct regular governance meetings, including WSRs, QBRs, and client reviews

Collaborate with client stakeholders, internal teams, and third-party vendors to ensure seamless service delivery

Support transition planning, knowledge transfer, and stabilization activities for new engagements

Manage & Drive closure of Critical Incident Management calls (P1)

Lead RCA (Root Cause Analysis) and implement corrective actions for recurring issues

Manage budgets, forecasts, and resource planning for AMS operations

Ensure compliance with security, audit, and data protection standards

Qualification

SAP AMS deliverySAP modules knowledgeITIL certificationPMP certificationDevOps familiarityRPA/AI initiativesMulti-vendor deliveryClient-facing skillsStakeholder engagementAgile certificationSAP Certified Application AssociateCommunication skillsPresentation skills

Required

Experience in SAP AMS delivery and service management

Strong understanding of SAP modules including FI/CO, SD, MM, Basis, GRC

Familiarity with DevOps, RPA/AI initiatives, and automation tools in AMS environments

Proven ability to manage multi-vendor delivery models and large-scale AMS programs

Strong client-facing skills and experience managing Dir / VP -level relationships

Excellent communication, presentation, and stakeholder engagement skills

Proficiency in preparing and presenting WSRs, QBRs, burn reports, and dashboards

ITIL Foundation or Practitioner certification

PMP or equivalent project management certification

SAP Certified Application Associate (any module)

Preferred