Amazon · 6 hours ago
Customer Care Representative
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $21/hr
0+ years expAmazon is a leading company in the e-commerce sector, and they are seeking a Customer Care Representative to empower customers in managing their medications and wellness. This role involves assisting customers through various communication channels and providing technical support while maintaining a high standard of service in a fast-paced environment.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
Manage both inbound and outbound calls
Proactively identify solutions to questions you anticipate our customers having in each interaction
Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
Provide best-in-class service experience for our customers while working in a fast-paced environment
Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
Provide our customers with technical support when navigating pharmacy.amazon.com
Serve customers in a timely manner to ensure we are maximizing our relationship with them
Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy
Qualification
Required
High school or equivalent diploma
6+ months of professional experience working with computer and web-based tools
Experience multitasking with phone and computer skills
Submit and pass a pre-employment drug test in order to be considered
Preferred
1+ years of relevant phone or email customer service experience
Excellent communication skills (spoken and written)
Experience working in a customer service or call center
Experience working in healthcare environment
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as a team member
Benefits
EAP
Mental Health Support
Medical Advice Line
401(k) matching
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase